No problems, hopefully we get a solution soon.
Feel free to contact support if this is urgent as they will be able to help sooner
Enterprise Manager will need a restart once you restarted the server to recreate the plugin.cfg so ensure you have done that, if that does not help I have attached a plugin.cfg, could you validate that what the generated one looks similar.
Could you also provide the fix level of UM Server and Enterprise Manager and I will try the same fix level?
Could you also lower the UM Server log level to 0/trace this is done via the config tab in EM “Logging Config” -> fLoggerLevel see here for more information about configs https://techcommunity.softwareag.com/ecosystem/documentation/onlinehelp/Rohan/num10-1/10-1_UM_webhelp/index.html#page/um-webhelp%2Fto-realmcfg.html
Once you have lowered the log level, restart UM Server, restart EM ensure the issue is reproduced and collect the nirvana.log and plugin logs, from the following locations
plugin.cfg.txt (357 Bytes)