FA 997 Document type display problem

, ,
1

Hello All,

I am generating automatically FA from X12 4010 850 message. its generating however when I am seeing this MWS of transaction tab, it is displaying as X12 Envelope instead of X12 4010 997.

I checked the X12 4010 997 document and it is already installed.

Please help

Thanks,
Tanveer

2

Please check your corresponding TN TPA whether the splitOption is set to Transaction level and that way you should see all 3 parts X12 Envelope,X12 Group and X12 4010 997 in the Transaction Analysis page.

HTH,
RMG

3

Hello RMG,

Yes, in inbound TN TPA(850 message) of splitOption is set to Transaction however still I am getting the same X12 Envelope message.

Thanks,
Tanveer

4

Strange it shouldn’t and also did you check the right customer specific TPA or using default TPA?

HTH,
RMG

5

Yes, its strange. However one interesting thing I can see if I am just copying the FA message and submitting it to TN, I can see all three 3 TN document type(X12 Envelope, X12 Group and X12 4010 997) in transaction.

Thx, Tanveer

6

You mean are you seeing all 3 splits in the TN Console as expected?

7

Yes, When I am manually sending FA to TN.

Thx, Tanveer

8

OK as it should…Please open a ticket with SAG support and followup if this still an issue with in MWS pages.

HTH,
RMG