Encoding error on new CentraSite installation

Hello,

i have a encoding related problem with my CentraSite installation.
I just installed a fresh copy of CentraSite on my computer. When i try to create new objects, such as an Organization or a new Asset, i get the XML related error INOQJE0006. I have no clue where to start solving this problem, so i ask you to help me out here. Here’s a little use case to understand the problem:

I log into CentraSite using the super user account created by the installer. Then i go to the Administration/Organizations and add a new organizaiton. When i hit “Save”, the following error occurs:

javax.xml.xquery.XQException: INOQJE0006: Error while parsing the XMLStream - Invalid UTF-8 middle byte 0x72 (at char #107, byte #-1)
	at com.softwareag.tamino.xqj.XQItemImpl.getXMLStreamReader(XQItemImpl.java:462)
	at com.softwareag.tamino.xqj.XQCachedSequenceImpl.getXMLStreamReader(XQCachedSequenceImpl.java:834)
	at com.softwareag.tamino.xqj.taj.XQBaseExpression.bindSequence(XQBaseExpression.java:571)
	at com.softwareag.tamino.xqj.taj.XQBaseExpression.bindVariableToXQuery(XQBaseExpression.java:967)
	at com.softwareag.tamino.xqj.taj.XQExpressionImpl.executeQuery(XQExpressionImpl.java:352)
	at com.centrasite.resourceaccess.utilities.GrupUtilities.getQualifiedUserIds(GrupUtilities.java:313)
	at com.centrasite.resourceaccess.managers.GroupManagerImpl.getExternalGroups(GroupManagerImpl.java:308)
	at com.centrasite.resourceaccess.managers.GroupManagerImpl.getGroups(GroupManagerImpl.java:273)
	at com.centrasite.resourceaccess.resources.CentraSiteUserImpl.getRoles(CentraSiteUserImpl.java:313)
	at com.softwareag.centrasite.policy.actions.defaultrolepermissions.Executor.isCSA(Executor.java:343)
	at com.softwareag.centrasite.policy.actions.defaultrolepermissions.Executor.checkRolePermissions(Executor.java:276)
	at com.softwareag.centrasite.policy.actions.defaultrolepermissions.Executor.executeAssertion(Executor.java:241)
	at com.softwareag.centrasite.policy.actions.commons.BaseAssertionExecutor.execute(BaseAssertionExecutor.java:201)
	at com.softwareag.centrasite.policy.engine.be.JavaExecutor.execute(JavaExecutor.java:90)
	at com.softwareag.centrasite.policy.engine.be.GovernanceEngineUtil.executeAssertionRule(GovernanceEngineUtil.java:198)
	at com.softwareag.centrasite.policy.engine.be.WSPAllExecutor.executeAssertions(WSPAllExecutor.java:277)
	at com.softwareag.centrasite.policy.engine.be.WSPAllExecutor.execute(WSPAllExecutor.java:106)
	at com.softwareag.centrasite.policy.engine.be.PolicyExecutor.execute(PolicyExecutor.java:102)
	at com.softwareag.centrasite.policy.engine.PolicyEngine.execute(PolicyEngine.java:445)
	at com.softwareag.centrasite.policy.engine.PolicyEngine.execute(PolicyEngine.java:270)
	at com.softwareag.centrasite.jaxr.policy.PolicyClient.executePolicies(PolicyClient.java:424)
	at com.softwareag.centrasite.jaxr.policy.PolicyClient.executePolicies(PolicyClient.java:384)
	at com.softwareag.centrasite.jaxr.policy.PolicyClient.onPreInsert(PolicyClient.java:315)
	at com.centrasite.jaxr.LifeCycleManagerImpl.saveObjectsInternal(LifeCycleManagerImpl.java:1919)
	at com.centrasite.jaxr.LifeCycleManagerImpl.saveObjects(LifeCycleManagerImpl.java:1656)
	at com.centrasite.resourceaccess.resources.CentraSiteRoleImpl.save(CentraSiteRoleImpl.java:331)
	at com.softwareag.centrasite.policy.actions.orgprecondition.Executor.createOrganizationAdministratorRole(Executor.java:380)
	at com.softwareag.centrasite.policy.actions.orgprecondition.Executor.createOrganizationGroupsAndRoles(Executor.java:335)
	at com.softwareag.centrasite.policy.actions.orgprecondition.Executor.processOrganizationCreation(Executor.java:125)
	at com.softwareag.centrasite.policy.actions.orgprecondition.Executor.executeAssertion(Executor.java:105)
	at com.softwareag.centrasite.policy.actions.commons.BaseAssertionExecutor.execute(BaseAssertionExecutor.java:201)
	at com.softwareag.centrasite.policy.engine.be.JavaExecutor.execute(JavaExecutor.java:90)
	at com.softwareag.centrasite.policy.engine.be.GovernanceEngineUtil.executeAssertionRule(GovernanceEngineUtil.java:198)
	at com.softwareag.centrasite.policy.engine.be.WSPAllExecutor.executeAssertions(WSPAllExecutor.java:277)
	at com.softwareag.centrasite.policy.engine.be.WSPAllExecutor.execute(WSPAllExecutor.java:106)
	at com.softwareag.centrasite.policy.engine.be.PolicyExecutor.execute(PolicyExecutor.java:102)
	at com.softwareag.centrasite.policy.engine.PolicyEngine.execute(PolicyEngine.java:445)
	at com.softwareag.centrasite.policy.engine.PolicyEngine.execute(PolicyEngine.java:270)
	at com.softwareag.centrasite.jaxr.policy.PolicyClient.executePolicies(PolicyClient.java:424)
	at com.softwareag.centrasite.jaxr.policy.PolicyClient.executePolicies(PolicyClient.java:384)
	at com.softwareag.centrasite.jaxr.policy.PolicyClient.onPreInsert(PolicyClient.java:315)
	at com.centrasite.jaxr.LifeCycleManagerImpl.saveObjectsInternal(LifeCycleManagerImpl.java:1919)
	at com.centrasite.jaxr.LifeCycleManagerImpl.saveObjects(LifeCycleManagerImpl.java:1656)
	at com.centrasite.resourceaccess.resources.CentraSiteUserImpl.save(CentraSiteUserImpl.java:530)
	at com.centrasite.control.administration.organization.adapters.AddOrganizationAdapter.addOrgAdminOrOrgPrimaryContact(AddOrganizationAdapter.java:656)
	at com.centrasite.control.administration.organization.adapters.AddOrganizationAdapter.addOrganization(AddOrganizationAdapter.java:583)
	at com.centrasite.control.administration.organization.adapters.AddOrganizationAdapter.onSave(AddOrganizationAdapter.java:871)
	at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
	at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:39)
	at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)
	at java.lang.reflect.Method.invoke(Method.java:597)
	at com.softwareag.cis.server.InteractionModel.invokeMethodInternally(Unknown Source)
	at com.softwareag.cis.server.InteractionModel.invokeMethod(Unknown Source)
	at com.softwareag.cis.server.XMLProcessor.processXML(Unknown Source)
	at com.softwareag.cis.server.XMLProcessor.processXMLAndSerialize(Unknown Source)
	at com.softwareag.cis.server.Connector.doPost(Unknown Source)
	at javax.servlet.http.HttpServlet.service(HttpServlet.java:647)
	at javax.servlet.http.HttpServlet.service(HttpServlet.java:729)
	at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:269)
	at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:188)
	at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:213)
	at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:172)
	at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:127)
	at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:117)
	at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:108)
	at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:174)
	at org.apache.coyote.http11.Http11Processor.process(Http11Processor.java:873)
	at org.apache.coyote.http11.Http11BaseProtocol$Http11ConnectionHandler.processConnection(Http11BaseProtocol.java:665)
	at org.apache.tomcat.util.net.PoolTcpEndpoint.processSocket(PoolTcpEndpoint.java:528)
	at org.apache.tomcat.util.net.LeaderFollowerWorkerThread.runIt(LeaderFollowerWorkerThread.java:81)
	at org.apache.tomcat.util.threads.ThreadPool$ControlRunnable.run(ThreadPool.java:689)
	at java.lang.Thread.run(Thread.java:619)

Similar error messages occur for most operations, like creating assets. When i go to the Failed Policies-view, i get those pairs of “Failed Policy” and “Failed On Action”:
Default Role Permissions Policy / Default Role Permissions Template
Organization Pre-creation Policy / Organization Pre-creation Template

I would appreciate any help on this topic.

Some system information:
JRE Version 1.6.0_16
CentraSite 8.0 SP 3
Windows XP x86

Thanks in advance!

I have the exact same problem. Made a clean install on a windows 2003 server (standard edition), aiming to evaluate the Community Edition.

Have tried to re-install, but still get the same error when trying to add for example a new organization.
Did you get this solved? Any hints where I should look?

Thanks,

/Daniel

I did get this solved with help from a Software AG rep who helped me reinstall a newer version of the Community Edition (8.2).