Different timezones of different process steps of a process model

I am new to SoftwareAG products. We just got a monitoring solution from them where we send messages from our different processes in different servers. And then SoftwareAG keeps track that our orders or receipts make a timely move across our processes.

Some of our processes are in EST and some in CST etc. How does SoftwareAG keeps track of that? Is there a place I can check that they set it up correctly?

Because our DEV and QA monitors show the correct times, While our recently installed production does not show the correct times. That’s what I would like to verify and debug. We have not started making any changes yet.