Connecting to CentraSite Buisness UI

Hi community,

We use webmethods platform and CentraSite 9.7.

We encounter a problem when we try to connect to our CentraSite Business UI platform with administrator accesses. We get an error message saying that the login/password is incorrect.please find on attachement the login error,

This is the error we encounter in the CentraSite logs (CentraSiteCommand.log)
Caused by: com.softwareag.tamino.db.api.invocation.TAuthorizationException( message: Authorization failed. Invalid userId and password!, version:, java: 1.7.0, os: AIX 7.1 ):

    at com.softwareag.tamino.db.api.invocation.http.THTTPInvocation.verifyAuthorizationResult(
    at com.softwareag.tamino.db.api.invocation.http.THTTPInvocation.doInvokeReal(
    at com.softwareag.tamino.db.api.invocation.http.THTTPInvocation.doInvoke(
    at com.softwareag.tamino.db.api.invocation.TAbstractInvocation.doTemplateInvoke(
    ... 9 more

However, we use the same accesses to connect to the Pluggable UI and it works just fine.
Besides, we are able to use the “take a tour” option to see the BuisnessUI as anonymous.

The users are shared between pluggable UI and business UI, so why should we encouter an error on one of those UI ?!

Any idea would be welcome !

Kind regards,