Cannot connect device

What product/components do you use and which version/fix level are you on?

Cumulocity, Device Management

Is your question related to the free trial, or to a production (customer) instance?

free trial

What are you trying to achieve? Please describe it in detail.

Installed c8ydm on a linux machine and started it, but it is not identified in Cumulocity. What steps need to be followed in order to see an agent identified on the Cumulocity “Device Management”. Could you please help and describe those steps.

Did you install/run c8ydm via apt / debian package or did you use docker?

Could you post your config file here?

Usually the steps are (not using certificates):

  1. Start the agent with proper config file
  2. Register the device via the device ID in the Device Management of Cumulociy

Make sure that the url of the mqtt endpoint matches your instance (e.g.

1 Like

The easiest way to start the dm-agent is to use docker (with the assumption you use

docker run switschel/c8ydm

If you want to run it natively without any container follow the steps Murat mentioned:

Currently there is an issue with MQTT and some tenants on eu-latest. This could lead to the fact the some devices are not created correclty. The issue is currently investigated and should be hopefully resovled soon

1 Like