We have a client who wants to track the number of hours they are spending on a case. They need to be able to report on these numbers. We thought of using the “Hours Logged”. We know that there is a Global Picklist that controls the values in the drop-down list, so we can modify those as needed. But we have not been able to figure out how to report on the data values.
Is there a way to report on the “Hours Logged” data values?
We also have a client who wishes to be able to track changes in the value of a status field over time. This would allow them to know how long a process takes, as it moves from one status to another. The change in the value of the status field is tracked in the Activity List, since we have tracking turned on for that field.
The issue is that we have not been able to find a way to report on the Activity List. Is there a way to do so?