Can not request URL Masking support on Software AG Support

What product/components do you use and which version/fix level are you on?

latest

Is your question related to the free trial, or to a production (customer) instance?

No

What are you trying to achieve? Please describe it in detail.

I am looking to mask URL on master tenant and all sub tenant
for that i need to raise ticket on https://getsupport.softwareag.com/.

I am trying to log in with my master tenant super user credentials

TenantName:https://factorypuls.emea.cumulocity.com/

not being authorized to log in here

Do you get any error messages? Please provide a full error message screenshot and log file.

Not getting any email on resetting password

Have you installed all the latest fixes for the products and systems you are using?

Hi Harshil,
the login on getsupport.softwareag.com is with your empower user. If you don’t have an empower account yet, you can request it here:
https://empower.softwareag.com/register/

Best regards
Felix