Broker Core 9.6.0 Fix3(W64) Error

Hi,

I am trying to apply Broker Fix (Broker Core 9.6.0 Fix3(W64)) in 9.6 stopping all the servers, but its consistently failing. Can anyone please help me resolve this asap?

Below is the error log:

ERROR[FixProvStatus] 2014-10-06 09:32:01.385 EDT: Fix name:Broker Core 9.6.0 Fix3(W64)
ERROR[FixProvStatus] 2014-10-06 09:32:01.386 EDT: Status : Error
INFO [FixActionStatus] 2014-10-06 09:32:01.386 EDT: Action: shutdownBroker
INFO [FixActionStatus] 2014-10-06 09:32:01.386 EDT: Args:
INFO [FixActionStatus] 2014-10-06 09:32:01.386 EDT: Status: OK
ERROR[FixActionStatus] 2014-10-06 09:32:01.387 EDT: Action: extract
ERROR[FixActionStatus] 2014-10-06 09:32:01.387 EDT: Args: include:Broker/lib/*;
ERROR[FixActionStatus] 2014-10-06 09:32:01.388 EDT: Status: Error
ERROR[FixActionStatus] 2014-10-06 09:32:01.389 EDT: Error Message: \Broker\lib\brokermsg.dll (The process cannot access the file because it is being used by another process)META-INF/
ERROR[fixinstall] 2014-10-06 09:32:01.391 EDT: Error Detail:
java.io.FileNotFoundException: \Broker\lib\brokermsg.dll (The process cannot access the file because it is being used by another process)
at java.io.FileOutputStream.open(Native Method)
at java.io.FileOutputStream.(FileOutputStream.java:221)
at java.io.FileOutputStream.(FileOutputStream.java:171)
at com.softwareag.fixinstall.core.actions.ExtractAction.execute(ExtractAction.java:137)
at com.softwareag.fixinstall.core.actions.FixActionWrapper.execute(FixActionWrapper.java:79)
at com.softwareag.fixinstall.core.phases.SAGProvPhase.execute(SAGProvPhase.java:176)
at com.softwareag.fixinstall.core.SAGProvEngine.execute(SAGProvEngine.java:40)
at com.softwareag.fixinstall.core.P2ProvisionSession.processFixTreeStep2(P2ProvisionSession.java:1788)
at com.softwareag.fixinstall.core.P2ProvisionSession.processFixTree(P2ProvisionSession.java:1622)
at com.softwareag.fixinstall.app.AbstractFixApplication.processFixTree(AbstractFixApplication.java:1284)
at com.softwareag.fixinstall.guiinstaller.UpdateManagerAbstractClass$6.doInBackground(UpdateManagerAbstractClass.java:420)
at com.softwareag.fixinstall.guiinstaller.UpdateManagerAbstractClass$6.doInBackground(UpdateManagerAbstractClass.java:1)
at org.jdesktop.swingworker.SwingWorker$1.call(Unknown Source)
at java.util.concurrent.FutureTask.run(FutureTask.java:262)
at org.jdesktop.swingworker.SwingWorker.run(Unknown Source)
at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1145)
at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:615)
at java.lang.Thread.run(Thread.java:744)
INFO [P2ProvisionSession] 2014-10-06 09:32:01.392 EDT: Send the p2 plan to p2 engine for updating profile
INFO [P2ProvisionSession] 2014-10-06 09:32:01.540 EDT: Completed provisioing operation for the slected fixes
INFO [SAGProvEngine] 2014-10-06 09:32:01.544 EDT: Executing phase post_commit_phase
INFO [P2ProvisionSession] 2014-10-06 09:32:01.546 EDT: The following fixes failed to install
INFO [P2ProvisionSession] 2014-10-06 09:32:01.547 EDT: ##########################################
INFO [P2ProvisionSession] 2014-10-06 09:32:01.547 EDT: wMFix.Broker.Core.W64 9.6.0.0003-0264
INFO [P2ProvisionSession] 2014-10-06 09:32:01.547 EDT: ##########################################
INFO [P2ProvisionSession] 2014-10-06 09:32:01.548 EDT: Rolling back the fixes failed
INFO [SAGProvEngine] 2014-10-06 09:32:01.774 EDT: Executing phase pre_uninstall_phase
INFO [SAGProvEngine] 2014-10-06 09:32:01.775 EDT: Executing phase uninstall.phase1
INFO [SAGProvEngine] 2014-10-06 09:32:01.775 EDT: Executing phase uninstall.phase2
INFO [SAGProvEngine] 2014-10-06 09:32:01.775 EDT: Executing phase uninstall.phase3
INFO [SAGProvEngine] 2014-10-06 09:32:01.776 EDT: Executing phase uninstall.phase4
INFO [SAGProvEngine] 2014-10-06 09:32:01.776 EDT: Executing phase uninstall.phase5
INFO [SAGProvEngine] 2014-10-06 09:32:01.776 EDT: Executing phase post_uninstall_phase
INFO [P2ProvisionSession] 2014-10-06 09:32:01.781 EDT: Rolled back the fixes
INFO [FixProvStatus] 2014-10-06 09:32:01.782 EDT: Fix name:Broker Core 9.6.0 Fix3(W64)
INFO [FixProvStatus] 2014-10-06 09:32:01.782 EDT: Status : OK
INFO [FixApplicationImpl] 2014-10-06 09:32:01.782 EDT: appContext.isRecordScript:false
INFO [FixApplicationImpl] 2014-10-06 09:32:01.783 EDT: OK
INFO [FixApplicationImpl] 2014-10-06 09:32:10.358 EDT: OK

Thanks,
Madhuri

Hi All,

The above problem is resolved now. Actually, 9.6 is installed on the same machine as 8.2. As a last minute resolution, stopped the 8.2 servers also and applied the 9.6 fix and it worked. But, I feel stopping running servers is not the best option to do.

Can anyone suggest a better solution? Tried every possible way to avoid stopping the other servers.

Thanks,
Madhuri