Product/components used and version/fix level:
Agileapps 10.13
Detailed explanation of the problem:
Unable to create cases.
We have set of rules on the Case creation form. based on the option users selects on the radio button we’re enabling/changing/showing an additional tab.
Now, users from the respective group was able to create the case by selecting the respective option (Y/N). However Administrator was unable to create cases when we opt for Y.
Error messages / full error message screenshot / log file:
Getting error as below
However, there is no error message printed on the logs nor on the console.
Question related to a free trial, or to a production (customer) instance?
customer instance