webMethods Monitor 7.1 / BAM error

Fellow wmUsers:
I’ve have a frustrating problem with MWS 7.1.1 and Monitor 7.1 on Solaris Unix.

The WmMonitor 7.1 package loads fine on IS 7.1.1, but whenever I attempt to view the WmMonitor homepage, the following error occurs:

2009-01-12 16:39:10 CST [MON.0119.0000E] Error while saving Monitor configuration: com.webmethods.sc.security.passman.PasswordManagerException: Wrapped Exception:
at com.webmethods.sc.security.passman.PasswordManagerFactory.getSharedComponentPasswordManager(PasswordManagerFactory.java:135)
at wm.monitor.util.instance(util.java:563)
at wm.monitor.util.getPassword(util.java:573)
at wm.monitor.util.configSettings(util.java:190)
at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:39)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)
at java.lang.reflect.Method.invoke(Method.java:585)
at com.wm.app.b2b.server.JavaService.baseInvoke(JavaService.java:403)
at com.wm.app.b2b.server.invoke.InvokeManager.process(InvokeManager.java:631)
at com.wm.app.b2b.server.util.tspace.ReservationProcessor.process(ReservationProcessor.java:46)
at com.wm.app.b2b.server.invoke.StatisticsProcessor.process(StatisticsProcessor.java:44)
at com.wm.app.b2b.server.invoke.ServiceCompletionImpl.process(ServiceCompletionImpl.java:241)
at com.wm.app.b2b.server.invoke.ValidateProcessor.process(ValidateProcessor.java:51)
at com.wm.app.b2b.server.ACLManager.process(ACLManager.java:228)
at com.wm.app.b2b.server.invoke.DispatchProcessor.process(DispatchProcessor.java:30)
at com.wm.app.b2b.server.AuditLogManager.process(AuditLogManager.java:624)
at com.wm.app.b2b.server.invoke.InvokeManager.invoke(InvokeManager.java:536)
at com.wm.app.b2b.server.invoke.InvokeManager.invoke(InvokeManager.java:381)
at com.wm.app.b2b.server.ServiceManager.invoke(ServiceManager.java:237)
at com.wm.app.b2b.server.ServiceManager.invoke(ServiceManager.java:119)
at com.wm.app.b2b.server.ns.Namespace.invoke(Namespace.java:604)
at com.wm.util.template.Reporter.invoke(Reporter.java:964)
at com.wm.util.template.InvokeToken.eval(InvokeToken.java:75)
at com.wm.util.template.TemplateToken.evalChild(TemplateToken.java:234)
at com.wm.util.template.TemplateToken.eval(TemplateToken.java:200)
at com.wm.util.template.Reporter.reportNoReset(Reporter.java:1300)
at com.wm.util.template.Reporter.reportToOutput(Reporter.java:1275)
at com.wm.util.template.Reporter.reportIData(Reporter.java:1164)
at com.wm.app.b2b.server.HTTPDocHandler._process(HTTPDocHandler.java:516)
at com.wm.app.b2b.server.HTTPDocHandler.process(HTTPDocHandler.java:130)
at com.wm.app.b2b.server.HTTPDispatch.handleRequest(HTTPDispatch.java:199)
at com.wm.app.b2b.server.Dispatch.run(Dispatch.java:327)
at com.wm.util.pool.PooledThread.run(PooledThread.java:118)
at java.lang.Thread.run(Thread.java:595)

I have reported this problem to webMethods support a few weeks ago, but they act like they have no idea what the problem is. This problem also appears to be preventing me from enabling Business Process Analysis in MWS 7.1.1.

This problem appears to be fixed in Monitor 7.1.2, but we cannot move to 7.1.2 soon enough. Has anyone seen this problem before?

Thanks In Advance!
dogwind

No we have not came across this error before…But tech support have to give you some support on this issue with either a fix/patch etc…stay on it…

Did you try reload the package and increase the logging level to TRACE or DEBUG while reloading? Do you see any other dependency packages loaded partial??

HTH,
RMG

Those are both good tips. I turned on the TRACE logging and reproduced the error:

2009-01-14 14:42:39 CST [ISC.0039.0001D] GET /WmMonitor/images/selectedarrow.gif
2009-01-14 14:42:39 CST [ISC.0038.0002D] <-- Accept: /
2009-01-14 14:42:39 CST [ISC.0038.0002D] <-- Referer: http://d28.dev.com:7777/WmMonitor/menu.dsp
2009-01-14 14:42:39 CST [ISC.0038.0002D] <-- Accept-Language: en-us
2009-01-14 14:42:39 CST [ISC.0038.0002D] <-- UA-CPU: x86
2009-01-14 14:42:39 CST [ISC.0038.0002D] <-- Accept-Encoding: gzip, deflate
2009-01-14 14:42:39 CST [ISC.0038.0002D] <-- User-Agent: Mozilla/4.0 (compatible; MSIE 7.0; Windows NT 5.1)
2009-01-14 14:42:39 CST [ISC.0038.0002D] <-- Host: d28.dev.com:5555
2009-01-14 14:42:39 CST [ISC.0038.0002D] <-- Connection: Keep-Alive
2009-01-14 14:42:39 CST [ISC.0038.0002D] <-- Cookie: ssnid=c65559c0e27b11dda27ad5add5e2b2fd
2009-01-14 14:42:39 CST [ISC.0038.0002D] <-- Authorization: Basic QWRtaW5pc3RyYXRvcjptYW5hZ2U=
2009-01-14 14:42:39 CST [ISC.0038.0002D] --> HTTP/1.1 200 OK
2009-01-14 14:42:39 CST [ISC.0038.0002D] --> Content-Type: image/gif
2009-01-14 14:42:39 CST [ISC.0038.0002D] --> Content-Length: 831
2009-01-14 14:42:39 CST [ISC.0039.0001D] GET /WmMonitor/monitorConfigSettings.dsp
2009-01-14 14:42:39 CST [ISC.0038.0002D] <-- Accept: image/gif, image/x-xbitmap, image/jpeg, image/pjpeg, application/x-shockwave-flash, application/vnd.ms-excel, application/vnd.ms-powerpoint, application/msword, /
2009-01-14 14:42:39 CST [ISC.0038.0002D] <-- Referer: http://d28.dev.com:5555/WmMonitor/menu.dsp
2009-01-14 14:42:39 CST [ISC.0038.0002D] <-- Accept-Language: en-us
2009-01-14 14:42:39 CST [ISC.0038.0002D] <-- UA-CPU: x86
2009-01-14 14:42:39 CST [ISC.0038.0002D] <-- Accept-Encoding: gzip, deflate
2009-01-14 14:42:39 CST [ISC.0038.0002D] <-- User-Agent: Mozilla/4.0 (compatible; MSIE 7.0; Windows NT 5.1)
2009-01-14 14:42:39 CST [ISC.0038.0002D] <-- Host: d28.dev.com:5555
2009-01-14 14:42:39 CST [ISC.0038.0002D] <-- Connection: Keep-Alive
2009-01-14 14:42:39 CST [ISC.0038.0002D] <-- Cookie: ssnid=c65559c0e27b11dda27ad5add5e2b2fd
2009-01-14 14:42:39 CST [ISC.0038.0002D] <-- Authorization: Basic QWRtaW5pc3RyYXRvcjptYW5hZ2U=
2009-01-14 14:42:39 CST [ISC.0072.0006T] getTemplate url:monitorConfigSettings.dsp
2009-01-14 14:42:39 CST [ISC.0072.0003T] getCachedTemplate file:/opt/webmethods/webMethods7/IntegrationServer/packages/WmMonitor/pub/monitorConfigSettings.dsp
2009-01-14 14:42:39 CST [ISC.0072.0008T] Reporter input: >>><<<
2009-01-14 14:42:39 CST [ISC.0072.0008T] Reporter input: >>><<<
2009-01-14 14:42:39 CST [ISC.0072.0004T] invoking service:wm.monitor.util:configSettings input: >>><<<
2009-01-14 14:42:39 CST [ISS.0014.0016T] Invoking service wm.monitor.util:configSettings
2009-01-14 14:42:39 CST [MON.0119.0000E] Error while saving Monitor configuration: com.webmethods.sc.security.passman.PasswordManagerException: Wrapped Exception:
at com.webmethods.sc.security.passman.PasswordManagerFactory.getSharedComponentPasswordManager(PasswordManagerFactory.java:135)
at wm.monitor.util.instance(util.java:563)
at wm.monitor.util.getPassword(util.java:573)
at wm.monitor.util.configSettings(util.java:190)
at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:39)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)
at java.lang.reflect.Method.invoke(Method.java:585)
at com.wm.app.b2b.server.JavaService.baseInvoke(JavaService.java:403)
at com.wm.app.b2b.server.invoke.InvokeManager.process(InvokeManager.java:631)
at com.wm.app.b2b.server.util.tspace.ReservationProcessor.process(ReservationProcessor.java:46)
at com.wm.app.b2b.server.invoke.StatisticsProcessor.process(StatisticsProcessor.java:44)
at com.wm.app.b2b.server.invoke.ServiceCompletionImpl.process(ServiceCompletionImpl.java:241)
at com.wm.app.b2b.server.invoke.ValidateProcessor.process(ValidateProcessor.java:51)
at com.wm.app.b2b.server.ACLManager.process(ACLManager.java:228)
at com.wm.app.b2b.server.invoke.DispatchProcessor.process(DispatchProcessor.java:30)
at com.wm.app.b2b.server.AuditLogManager.process(AuditLogManager.java:624)
at com.wm.app.b2b.server.invoke.InvokeManager.invoke(InvokeManager.java:536)
at com.wm.app.b2b.server.invoke.InvokeManager.invoke(InvokeManager.java:381)
at com.wm.app.b2b.server.ServiceManager.invoke(ServiceManager.java:237)
at com.wm.app.b2b.server.ServiceManager.invoke(ServiceManager.java:119)
at com.wm.app.b2b.server.ns.Namespace.invoke(Namespace.java:604)
at com.wm.util.template.Reporter.invoke(Reporter.java:964)
at com.wm.util.template.InvokeToken.eval(InvokeToken.java:75)
at com.wm.util.template.TemplateToken.evalChild(TemplateToken.java:234)
at com.wm.util.template.TemplateToken.eval(TemplateToken.java:200)
at com.wm.util.template.Reporter.reportNoReset(Reporter.java:1300)
at com.wm.util.template.Reporter.reportToOutput(Reporter.java:1275)
at com.wm.util.template.Reporter.reportIData(Reporter.java:1164)
at com.wm.app.b2b.server.HTTPDocHandler._process(HTTPDocHandler.java:516)
at com.wm.app.b2b.server.HTTPDocHandler.process(HTTPDocHandler.java:130)
at com.wm.app.b2b.server.HTTPDispatch.handleRequest(HTTPDispatch.java:199)
at com.wm.app.b2b.server.Dispatch.run(Dispatch.java:327)
at com.wm.util.pool.PooledThread.run(PooledThread.java:118)
at java.lang.Thread.run(Thread.java:595)

2009-01-14 14:42:39 CST [ISC.0072.0005T] service returned: >>>myWebmethodsHost=d75.dev.com, myWebmethodsPort=8585, myWebmethodsTransport=http, myWebmethodsUserName=Administrator, errorMessage=Error while saving Monitor configuration<<<
2009-01-14 14:42:39 CST [ISC.0072.0018T] IfVarToken.eval name:errorMessage value:Error while saving Monitor configuration
2009-01-14 14:42:39 CST [ISC.0072.0018T] IfVarToken.eval name:message value:null
2009-01-14 14:42:39 CST [ISC.0072.0018T] IfVarToken.eval name:dlsEnabled value:null
2009-01-14 14:42:39 CST [ISC.0038.0002D] --> HTTP/1.1 200 OK
2009-01-14 14:42:39 CST [ISC.0038.0002D] --> Content-Type: text/html; charset=utf-8
2009-01-14 14:42:39 CST [ISC.0038.0002D] --> Content-Length: 4330
2009-01-14 14:42:39 CST [ISC.0039.0001D] GET /WmMonitor/webMethods.css
2009-01-14 14:42:39 CST [ISC.0038.0002D] <-- Accept: /
2009-01-14 14:42:39 CST [ISC.0038.0002D] <-- Referer: http://d28.dev.com:5555/WmMonitor/monitorConfigSettings.dsp
2009-01-14 14:42:39 CST [ISC.0038.0002D] <-- Accept-Language: en-us
2009-01-14 14:42:39 CST [ISC.0038.0002D] <-- UA-CPU: x86
2009-01-14 14:42:39 CST [ISC.0038.0002D] <-- Accept-Encoding: gzip, deflate
2009-01-14 14:42:39 CST [ISC.0038.0002D] <-- User-Agent: Mozilla/4.0 (compatible; MSIE 7.0; Windows NT 5.1)
2009-01-14 14:42:39 CST [ISC.0038.0002D] <-- Host: d28.dev.com:5555
2009-01-14 14:42:39 CST [ISC.0038.0002D] <-- Connection: Keep-Alive
2009-01-14 14:42:39 CST [ISC.0038.0002D] <-- Cookie: ssnid=c65559c0e27b11dda27ad5add5e2b2fd
2009-01-14 14:42:39 CST [ISC.0038.0002D] <-- Authorization: Basic QWRtaW5pc3RyYXRvcjptYW5hZ2U=
2009-01-14 14:42:39 CST [ISC.0038.0002D] --> HTTP/1.1 200 OK
2009-01-14 14:42:39 CST [ISC.0038.0002D] --> Content-Type: text/css
2009-01-14 14:42:39 CST [ISC.0038.0002D] --> Content-Length: 7053
2009-01-14 14:42:39 CST [ISC.0039.0001D] GET /WmMonitor/webMethods.js.txt
2009-01-14 14:42:39 CST [ISC.0038.0002D] <-- Accept: /
2009-01-14 14:42:39 CST [ISC.0038.0002D] <-- Referer: http://d28.dev.com:5555/WmMonitor/monitorConfigSettings.dsp
2009-01-14 14:42:39 CST [ISC.0038.0002D] <-- Accept-Language: en-us
2009-01-14 14:42:39 CST [ISC.0038.0002D] <-- UA-CPU: x86
2009-01-14 14:42:39 CST [ISC.0038.0002D] <-- Accept-Encoding: gzip, deflate
2009-01-14 14:42:39 CST [ISC.0038.0002D] <-- User-Agent: Mozilla/4.0 (compatible; MSIE 7.0; Windows NT 5.1)
2009-01-14 14:42:39 CST [ISC.0038.0002D] <-- Host: d28.dev.com:5555
2009-01-14 14:42:39 CST [ISC.0038.0002D] <-- Connection: Keep-Alive
2009-01-14 14:42:39 CST [ISC.0038.0002D] <-- Cookie: ssnid=c65559c0e27b11dda27ad5add5e2b2fd
2009-01-14 14:42:39 CST [ISC.0038.0002D] <-- Authorization: Basic QWRtaW5pc3RyYXRvcjptYW5hZ2U=
2009-01-14 14:42:39 CST [ISC.0038.0002D] --> HTTP/1.1 200 OK
2009-01-14 14:42:39 CST [ISC.0038.0002D] --> Content-Type: text/plain
2009-01-14 14:42:39 CST [ISC.0038.0002D] --> Content-Length: 5848

In addition I did notice WmMonitor had a dependency on WmPRT 7.1. WmPRT 7.1.1 was actually the version that was fully loaded. So I updated the dependency on WmMonitor to just WmPRT . and reloaded WmMonitor, but this has not helped resolve the problem.

Thanks anyway-

Restart both IS/MWS server and see how it goes after you made the changes…and then check the WmMonitor homepage:

HTH,
RMg

I tried the restart is IS/MWS…I still get the same error.
Thank you -

To update the resolution to this issue…

I installed a debug jar provided from webMethods support and provided stdout output of the error from IS 7.1.1. The trace pointed to a custom logging package we had running that was not allowing Monitor 7.1 to log when it wanted to. This was corrected in a new of the logging package.

Monitor works now.