Unable to start IS getting below mention error

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1

I am start my local IS getting below mention error kindly help please.

error
error1488×2000 358 KB

INFO | jvm 1 | 2022/03/30 23:26:52 | INFO: Using dummy audit implementation.
INFO | jvm 1 | 2022/03/30 23:27:07 | check the server.log for more details
INFO | jvm 1 | 2022/03/30 23:27:08 | [ProxyLogManager] reset() → org.apache.logging.log4j.jul.LogManager@709f4291
INFO | jvm 1 | 2022/03/30 23:27:09 | [Wed Mar 30 23:27:09 PDT 2022] Bootstrap: Stopping…
INFO | jvm 1 | 2022/03/30 23:27:09 |
INFO | jvm 1 | 2022/03/30 23:27:09 | !ENTRY com.softwareag.platform.hook.shutdown 1 0 2022-03-30 23:27:09.371
INFO | jvm 1 | 2022/03/30 23:27:09 | !MESSAGE Stopping OSGi framework.
INFO | jvm 1 | 2022/03/30 23:27:09 |
INFO | jvm 1 | 2022/03/30 23:27:09 | !ENTRY com.softwareag.platform.hook.shutdown 1 0 2022-03-30 23:27:09.373
INFO | jvm 1 | 2022/03/30 23:27:09 | !MESSAGE Framework shutdown timeout set to 120 seconds. Please also check tanuki-wrapper shutdown property, if specified.
INFO | jvm 1 | 2022/03/30 23:27:09 | [ProxyLogManager] reset() → org.apache.logging.log4j.jul.LogManager@709f4291
INFO | jvm 1 | 2022/03/30 23:27:09 | [ProxyLogManager] reset() → org.apache.logging.log4j.jul.LogManager@709f4291
INFO | jvm 1 | 2022/03/30 23:27:10 | [ProxyLogManager] reset() → org.apache.logging.log4j.jul.LogManager@709f4291
INFO | jvm 1 | 2022/03/30 23:27:11 | [ProxyLogManager] setDelegate: org.apache.logging.log4j.jul.LogManager@709f4291 → com.softwareag.platform.jul.proxy.DefaultLogManager@3a71f4dd
INFO | jvm 1 | 2022/03/30 23:27:11 | [Wed Mar 30 23:27:11 PDT 2022] Bootstrap: Stopped
STATUS | wrapper | 2022/03/30 23:27:12 | ← Wrapper Stopped

Are you using a free trial or a product with a customer license?

What are trying to achieve? Please describe in detail.

Do you get any error messages? Please provide a full error message screenshot and log file.

Have you installed latest fixes for the products

1 Like
2

Hi @sazhad ,
From the logs, there isn’t enough information to diagnose.
Please answer the template questions to provide more details.

  1. I see that the Integration Server version is 10.5 , Can you check if you have installed the latest fixes
  2. From the logs, it appears that there is a null pointer exception in the task engine component, can you provide details of the different products installed. The null pointer may or may not be the problem .
  3. Do you have any other installation without Task Engine that works as expected, we can narrow down the problem this way
  4. In this current installation , you can also check the server logs under <install_dir>/IntegrationServer/instances/<instance_name>/logs if it exists to give you more clues about what went wrong,

-NP

1 Like
3

Thank you for your support but still I am facing the issue.
I attached my server log files for reference.
server.log (671.5 KB)

4

I have a few follow up questions from the logs,

  • From the logs , it looks like the last step when launching IS at 23:27 was Error occurred while initializing server: com.wm.util.coder.InvalidDatatypeException: [ISC.0076.9009] Root element is null at Is the IS process hung after this?

  • The steps where the ports are initialized are not complete, I’m assuming you are not able to launch the IS Admin UI?

  • Do you terminate the IS after waiting ? If yes, how?

  • In the second launch at 03:57 , the last step is Repository Manager started ,is this the last line in the server log?

  • From the earlier error involving ACLManager, can you try disabling a few custom packages and check , maybe there is an error in either a custom ACL if defined or the ACLs of a custom service.

Also from my earlier post , " I see that the Integration Server version is 10.5 , Can you check if you have installed the latest fixes"?

-NP

1 Like
5

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