Is it possible to trigger an alert via optimize rule when the wait time of a process step exceeds a fixed value like 30 mins ? When i look at the intrinsic process step metrics the step wait time is defined as fact with “average” calculation which i cannot use in my case. I need more like an event/threshold rule. Looks like the only way to accomplish this is to add a timer to the corresponding step in the model and transition it to the alert step.
Any inputs/guidance would be appreciated