SMS transport is not configured error

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Product/components used and version/fix level:

Cumulocity IoT Frontend & Backend 1017.0.289

Detailed explanation of the problem:

When I try to execute a command via SMS, I receive the error " SMS transport is not configured" any idea how the SMS transport can be configured?

Error messages / full error message screenshot / log file:

image

Question related to a free trial, or to a production (customer) instance?

production (customer)

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Device management via SMS requires and SMS provider to be configured and an existing translation layer between the operation data in Cumulocity and the SMS content.

This translation layer is use case and device dependent and not something that comes with the platform. It needs capture the created operation, translate it to a format that can be sent via SMS and send it to the device via SMS. This translation layer also needs to capture SMS sent by the device, translate them into the Cumulocity data model and forward them to the platform. It is possible to implement all this as microservice.

In the past device management via SMS has proven to be costly, slow, and very limited in functionality. Iā€™d recommend looking into other ways of connecting your devices.

1 Like
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Hallo Philipp,

We intend to utilize device management via SMS (shell commands executed via SMS) strictly as a backup solution. Could you direct me to a comprehensive C8Y document that explains in detail how to implement this functionality?

Regards,
Leandre

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