Problem to send SNMP traps - alert template missing

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1

I have created a rule named “Rule Name FN Test” that shall send SNMP traps as action. But it seems to be some problem to find the configured template. See below:

(OPTIMIZE) [Analytic Engine v7.1.0.0.com.dante.analysis.action.SNMPTrapAction.UnknownKey] 2008-04-22 15:20:45.234 CEST WARN: Unable to send the requested SNMP trap for rule named [Rule Name FN Test] as there is no template configured for template [SNMPAlert] and alert severity section [NORMAL]

This is our “SNMPAlert Settings” in the analytic engine:

SNMP_Manager_PRODUCTION IP 161 User ********

Attached is our templete for SNMPAlerts in the “optimize/analysis/conf/templates”-folder. Only two files in this folder, SNMPAlert.template and BusinessMonitorViolation.template.

Do anyone know what we have missed?
SNMPAlert.template.txt (274 Bytes)

2

Verify the settings in MailProperties.xml

3

we are not sending email, instead SNMP Traps. Is there something in MailProperties.xml that has to do with SNMP settings? What should be verified?

4

Is this issue still outstanding?

5

The template location lines are located in the MailProperties.xml file in AE. OPTINF Fix 6 corrects a bug where these lines get dropped when deploying the environment.

6

Hi
I’m having kind of the same problem with OFI 7.1.2. and I cannot send SNMP traps to my SNMP manager.

After setting the SNMP Alert config, restarting analytic, creating a rule that sends SNMP traps and making the rule to be violated, I get two kind of errors:
1/one related to MailProperties file
2/one related to a messageKey empty.

Errors are in the file attached.

Has anybody here had the same kind of error ?

Any help would be appreciated :slight_smile:

thanks

OFI_712_SNMPAlertSettings_error.txt (15.7 KB)

7

Hi all
I have this problem solved after having fix OPTINF_7-1_SP2_Fix4 installed. Besides, I used a SNMP monitoring command (tcpdump on UNIX systems) to check if SNMP traps were generated …
hope it helps!