JDBC Account Locked


How do you resolve the following error?

com.wm.app.audit.AuditException: [BAA.0002.0000] Wrapped Exception: com.wm.dd.jdbc.oraclebase.ddej: [SoftwareAG][Oracle JDBC Driver][Oracle]ORA-28000: the account is locked



Contact DBA and ask him to unlock the account else if you are managing the db (external JDBC pool) you can do the same.

Check why the accout is lockedout and make sure if does not happen again.

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Hi Ken , It’s possible that password entered in the JDBC pools is not correct or db user password is changed later. so liase with DB team to make sure that correct password is entered. Also before DB team unlocks the account, keep the jdbc pools or any other connections as disabled . update the password again and then enable them 1 by 1 . it will make sure that account doesn’t get locked again.

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Thank you Rohit and Mahesh. Disabling the JDBC connections and unlocking the account fixed the issue.