IS no longer works after receiving a number of message in TN


IS no longer works after receiving a number of message in TN and we get in Mywebmethds the message: read time out

In the log server we get no information before the crash .

what can we do to have more information on the reason behind this issue ?

we try to monitor the memory using the jvisualvm but can cant have long history ( distant monitoring is not working) we can do local monitoring and all works fine the garbage collector is ok the heap is ok.

situation :

we are getting between 90 AND 300 messages from our partner :

for one messages receive :

[i]calling gatwayService : receive messages using ediint receive + saving two type of files - one with headers ans - -second one with no headers

processing document depend on documenttype:

initialize properties using 5 adapters or more that performs jdbc select

Validation of document received

Extract properties update them in TN document

Multiple controls : about 5 or 10 adapters or more that performs jdbc select

Multiple TN queries

send document to JMS Broker

trigger and call new service that handle that document

call jdbc adapter for select URl of AS400 client webservice

call client webservice AS400
call jdbc adabter for select and insert [/i]

the service can take about 4s or more

if the web service as 400 didn’t work, it can take 3 min off waiting time

please if you have any idea on how i can do to find out what it is wrong …

Best regards

Looks like you have resource/performance issues.
It can be running out of memory, or DB slowness.

What’s your version & your memory settings?
What’s the memory usage when it’s functioning?


thanks for your answer :

What’s your version :
HW.memory[GB] 7.69
CPU.type x86_64
OS.Version 6.5
CPU.sockets Unknown
OS.Name Red Hat Enterprise Linux Server
CPU.threads 4
OS.Kernel.bits 64
CPU.cores Unknown

Product webMethods Integration Server
Updates IS_8.2_SP2_Core_Fix12
Build Number 228
SSL Strong (128-bit)

Server Environment
Java Version 1.6.0_27 (50.0)
Java VM Name Java HotSpot™ 64-Bit Server VM
Java Build Info 20.2-b06, mixed mode[/b]

your memory=

see attached IS statistics

thanks in advance

When the issue happens, can you still log on to the admin page?
How about memory/thread usage at the time? If it takes long time, you can see which services are running/waiting by click on the “Service Usage” page.
Do you see any errors when it happens?


When the issue happens we can not log into IS even using the debug url XXXXXX:9999
Is there any tools or package that we can install to have any information of services… at last time IS was rinning

That means the system is hanging.
Can you provide the error log and server log when the issue happened?


the existing logs are new log, no information before the server stoped

and no error is visible before

see attached Stats.log

Most used service : 15852 2016-04-27 09:23:35 WET
pub.xml:queryXMLNode 11937 2016-04-27 09:23:35 WET
wm.b2b.edi.util:nullifyIfBlank 11018 2016-04-27 09:18:06 WET 6920 2016-04-27 09:23:35 WET
pub.string:substring 6309 2016-04-27 09:23:35 WET
pub.string:indexOf 5150 2016-04-27 09:23:35 WET

stats.log (128 KB)