Hybris or Client not receiving the response and having Connection Reset

Hello All,

We are using a request-reply approach, for Inbound Hybris->webMethods->S4 the transaction is successful.

When S4 sends the response and then webMethods send that response to Hybris, Connection reset is being logged in Hybris application logs.

Error message below:
I/O error on POST request for “https://host:port/rest/serviceName”: Connection reset; nested exception

This is intermittent scenario on our end, may we know how we can possibly replicate the error for this one?

Thanks,
wM

Hi Rib,

can you share the stack trace of the nested exception please?

Additionally provide your wM version as well as the list of fixes already applied to your IntegrationServer.

Is there anything in IntegrationServer server.log or error log related to this?

Regards,
Holger

Is this new development or old code? Has this ever worked before this?

I guess it should be HTTPS connection, gave you tried to enable SSL debug log to see if anything there suspicious?

Hello Holger,
Please see below info

Product webMethods Integration Server
Version 9.8.0.0
Updates TNS_9.8_Fix9
IS_9.8_Core_Fix19
Build Number 247
SSL The JCE Unlimited Strength Jurisdiction Policy File was found

Please see below for the stack trace
[INFO [ajp-bio-8009-exec-1225] [192.18.18.50] [Class1] Placing order for cart [3684] and session id [A503B9ECCFAE3AB7DD2.node0]
[INFO [ajp-bio-8009-exec-1225] [192.18.18.50] [Class1] Place Order - calling SAP for cart: 00112211
[INFO [ajp-bio-8009-exec-1225] [192.18.18.50] [Class1] Place Order - Failed for cart: 00112211 - time: 35128 ms
[ERROR [ajp-bio-8009-exec-1225] [192.18.18.50] [Class2] Unexpected exception placing order - 00112211
[org.springframework.web.client.ResourceAccessException: I/O error on POST request for
https://host:port/rest/serviceName”: Connection reset; nested exception is java.net.SocketException: Connection reset
at org.springframework.web.client.RestTemplate.doExecute(RestTemplate.java:633) ~[spring-web-4.3.3.RELEASE.jar:4.3.3.RELEASE]
at org.springframework.web.client.RestTemplate.execute(RestTemplate.java:595) ~[spring-web-4.3.3.RELEASE.jar:4.3.3.RELEASE]
at org.springframework.web.client.RestTemplate.exchange(RestTemplate.java:516) ~[spring-web-4.3.3.RELEASE.jar:4.3.3.RELEASE]
at org.springframework.integration.http.outbound.HttpRequestExecutingMessageHandler.handleRequestMessage(HttpRequestExecutingMessageHandler.java:382) ~[spring-integration-http-4.3.2.RELEASE.jar:4.3.2.RELEASE]
at org.springframework.integration.handler.AbstractReplyProducingMessageHandler.handleMessageInternal(AbstractReplyProducingMessageHandler.java:109) ~[spring-integration-core-4.3.2.RELEASE.jar:4.3.2.RELEASE]
at org.springframework.integration.handler.AbstractMessageHandler.handleMessage(AbstractMessageHandler.java:127) ~[spring-integration-core-4.3.2.RELEASE.jar:4.3.2.RELEASE]
at org.springframework.integration.handler.MessageHandlerChain$1.send(MessageHandlerChain.java:129) ~[spring-integration-core-4.3.2.RELEASE.jar:4.3.2.RELEASE]
at org.springframework.messaging.core.GenericMessagingTemplate.doSend(GenericMessagingTemplate.java:115) ~[spring-messaging-4.3.3.RELEASE.jar:4.3.3.RELEASE]
at org.springframework.messaging.core.GenericMessagingTemplate.doSend(GenericMessagingTemplate.java:45) ~[spring-messaging-4.3.3.RELEASE.jar:4.3.3.RELEASE]
at org.springframework.messaging.core.AbstractMessageSendingTemplate.send(AbstractMessageSendingTemplate.java:105) ~[spring-messaging-4.3.3.RELEASE.jar:4.3.3.RELEASE]
at org.springframework.integration.handler.AbstractMessageProducingHandler.sendOutput(AbstractMessageProducingHandler.java:292) ~[spring-integration-core-4.3.2.RELEASE.jar:4.3.2.RELEASE]
at org.springframework.integration.handler.AbstractMessageProducingHandler.produceOutput(AbstractMessageProducingHandler.java:212) ~[spring-integration-core-4.3.2.RELEASE.jar:4.3.2.RELEASE]
at org.springframework.integration.handler.AbstractMessageProducingHandler.sendOutputs(AbstractMessageProducingHandler.java:129) ~[spring-integration-core-4.3.2.RELEASE.jar:4.3.2.RELEASE]
at org.springframework.integration.handler.AbstractReplyProducingMessageHandler.handleMessageInternal(AbstractReplyProducingMessageHandler.java:115) ~[spring-integration-core-4.3.2.RELEASE.jar:4.3.2.RELEASE]
at org.springframework.integration.handler.AbstractMessageHandler.handleMessage(AbstractMessageHandler.java:127) ~[spring-integration-core-4.3.2.RELEASE.jar:4.3.2.RELEASE]
at org.springframework.integration.handler.MessageHandlerChain$1.send(MessageHandlerChain.java:129) ~[spring-integration-core-4.3.2.RELEASE.jar:4.3.2.RELEASE]
at org.springframework.messaging.core.GenericMessagingTemplate.doSend(GenericMessagingTemplate.java:115) ~[spring-messaging-4.3.3.RELEASE.jar:4.3.3.RELEASE]
at org.springframework.messaging.core.GenericMessagingTemplate.doSend(GenericMessagingTemplate.java:45) ~[spring-messaging-4.3.3.RELEASE.jar:4.3.3.RELEASE]
at org.springframework.messaging.core.AbstractMessageSendingTemplate.send(AbstractMessageSendingTemplate.java:105) ~[spring-messaging-4.3.3.RELEASE.jar:4.3.3.RELEASE]
at org.springframework.integration.handler.AbstractMessageProducingHandler.sendOutput(AbstractMessageProducingHandler.java:292) ~[spring-integration-core-4.3.2.RELEASE.jar:4.3.2.RELEASE]
at org.springframework.integration.handler.AbstractMessageProducingHandler.produceOutput(AbstractMessageProducingHandler.java:212) ~[spring-integration-core-4.3.2.RELEASE.jar:4.3.2.RELEASE]
at org.springframework.integration.handler.AbstractMessageProducingHandler.sendOutputs(AbstractMessageProducingHandler.java:129) ~[spring-integration-core-4.3.2.RELEASE.jar:4.3.2.RELEASE]
at org.springframework.integration.handler.AbstractReplyProducingMessageHandler.handleMessageInternal(AbstractReplyProducingMessageHandler.java:115) ~[spring-integration-core-4.3.2.RELEASE.jar:4.3.2.RELEASE]
at org.springframework.integration.handler.AbstractMessageHandler.handleMessage(AbstractMessageHandler.java:127) ~[spring-integration-core-4.3.2.RELEASE.jar:4.3.2.RELEASE]
at org.springframework.integration.handler.MessageHandlerChain.handleMessageInternal(MessageHandlerChain.java:110) ~[spring-integration-core-4.3.2.RELEASE.jar:4.3.2.RELEASE]
at org.springframework.integration.handler.AbstractMessageHandler.handleMessage(AbstractMessageHandler.java:127) ~[spring-integration-core-4.3.2.RELEASE.jar:4.3.2.RELEASE]
at org.springframework.integration.dispatcher.AbstractDispatcher.tryOptimizedDispatch(AbstractDispatcher.java:116) ~[spring-integration-core-4.3.2.RELEASE.jar:4.3.2.RELEASE]
at org.springframework.integration.dispatcher.UnicastingDispatcher.doDispatch(UnicastingDispatcher.java:148) ~[spring-integration-core-4.3.2.RELEASE.jar:4.3.2.RELEASE]
at org.springframework.integration.dispatcher.UnicastingDispatcher.dispatch(UnicastingDispatcher.java:121) ~[spring-integration-core-4.3.2.RELEASE.jar:4.3.2.RELEASE]
at org.springframework.integration.channel.AbstractSubscribableChannel.doSend(AbstractSubscribableChannel.java:77) ~[spring-integration-core-4.3.2.RELEASE.jar:4.3.2.RELEASE]
at org.springframework.integration.channel.AbstractMessageChannel.send(AbstractMessageChannel.java:423) ~[spring-integration-core-4.3.2.RELEASE.jar:4.3.2.RELEASE]
at org.springframework.integration.channel.AbstractMessageChannel.send(AbstractMessageChannel.java:373) ~[spring-integration-core-4.3.2.RELEASE.jar:4.3.2.RELEASE]
at org.springframework.messaging.core.GenericMessagingTemplate.doSend(GenericMessagingTemplate.java:115) ~[spring-messaging-4.3.3.RELEASE.jar:4.3.3.RELEASE]
at org.springframework.messaging.core.GenericMessagingTemplate.doSendAndReceive(GenericMessagingTemplate.java:150) ~[spring-messaging-4.3.3.RELEASE.jar:4.3.3.RELEASE]
at org.springframework.messaging.core.GenericMessagingTemplate.doSendAndReceive(GenericMessagingTemplate.java:45) ~[spring-messaging-4.3.3.RELEASE.jar:4.3.3.RELEASE]
at org.springframework.messaging.core.AbstractMessagingTemplate.sendAndReceive(AbstractMessagingTemplate.java:42) ~[spring-messaging-4.3.3.RELEASE.jar:4.3.3.RELEASE]
at org.springframework.integration.core.MessagingTemplate.sendAndReceive(MessagingTemplate.java:97) ~[spring-integration-core-4.3.2.RELEASE.jar:4.3.2.RELEASE]
at org.springframework.integration.core.MessagingTemplate.sendAndReceive(MessagingTemplate.java:38) ~[spring-integration-core-4.3.2.RELEASE.jar:4.3.2.RELEASE]
at org.springframework.messaging.core.AbstractMessagingTemplate.convertSendAndReceive(AbstractMessagingTemplate.java:79) ~[spring-messaging-4.3.3.RELEASE.jar:4.3.3.RELEASE]
at org.springframework.messaging.core.AbstractMessagingTemplate.convertSendAndReceive(AbstractMessagingTemplate.java:70) ~[spring-messaging-4.3.3.RELEASE.jar:4.3.3.RELEASE]
at org.springframework.integration.gateway.MessagingGatewaySupport.doSendAndReceive(MessagingGatewaySupport.java:431) ~[spring-integration-core-4.3.2.RELEASE.jar:4.3.2.RELEASE]
at org.springframework.integration.gateway.MessagingGatewaySupport.sendAndReceive(MessagingGatewaySupport.java:405) ~[spring-integration-core-4.3.2.RELEASE.jar:4.3.2.RELEASE]
at org.springframework.integration.gateway.GatewayProxyFactoryBean.invokeGatewayMethod(GatewayProxyFactoryBean.java:474) ~[spring-integration-core-4.3.2.RELEASE.jar:4.3.2.RELEASE]
at org.springframework.integration.gateway.GatewayProxyFactoryBean.doInvoke(GatewayProxyFactoryBean.java:429) ~[spring-integration-core-4.3.2.RELEASE.jar:4.3.2.RELEASE]
at org.springframework.integration.gateway.GatewayProxyFactoryBean.invoke(GatewayProxyFactoryBean.java:420) ~[spring-integration-core-4.3.2.RELEASE.jar:4.3.2.RELEASE]
at org.springframework.integration.gateway.GatewayCompletableFutureProxyFactoryBean.invoke(GatewayCompletableFutureProxyFactoryBean.java:65) ~[spring-integration-core-4.3.2.RELEASE.jar:4.3.2.RELEASE]
at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:179) ~[spring-aop-4.3.3.RELEASE.jar:4.3.3.RELEASE]
at org.springframework.aop.framework.JdkDynamicAopProxy.invoke(JdkDynamicAopProxy.java:213) ~[spring-aop-4.3.3.RELEASE.jar:4.3.3.RELEASE]
at com.sun.proxy.$Proxy106.createOrder(Unknown Source) ~[?:?]
at com.program.sapintegration.adapters.createOrder.impl.programClass1.createOrder(programClass1.java:64) ~[sapintegrationserver.jar:?]
at com.program.facades.order.impl.programClass2.placeOrderInS4(programClass2.java:197) [programfacadesserver.jar:?]
at com.program.b2b.controllers.pages.checkout.steps.PaymentMethodCheckoutStepController.placeOrder(PaymentMethodCheckoutStepController.java:458) [classes/:?]
at com.program.b2b.controllers.pages.checkout.steps.PaymentMethodCheckoutStepController$$FastClassBySpringCGLIB$$71cc2de8.invoke() [classes/:?]
at org.springframework.cglib.proxy.MethodProxy.invoke(MethodProxy.java:204) [spring-core-4.3.3.RELEASE.jar:4.3.3.RELEASE]
at org.springframework.aop.framework.CglibAopProxy$CglibMethodInvocation.invokeJoinpoint(CglibAopProxy.java:720) [spring-aop-4.3.3.RELEASE.jar:4.3.3.RELEASE]
at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:157) [spring-aop-4.3.3.RELEASE.jar:4.3.3.RELEASE]
at org.springframework.aop.aspectj.MethodInvocationProceedingJoinPoint.proceed(MethodInvocationProceedingJoinPoint.java:85) [spring-aop-4.3.3.RELEASE.jar:4.3.3.RELEASE]
at de.hybris.platform.acceleratorstorefrontcommons.checkout.steps.validation.QuoteCheckoutStepValidationAspect.validateQuoteCheckoutStep(QuoteCheckoutStepValidationAspect.java:44) [classes/:?]
at sun.reflect.GeneratedMethodAccessor2185.invoke(Unknown Source) ~[?:?]
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43) ~[?:1.8.0_60]
at java.lang.reflect.Method.invoke(Method.java:497) ~[?:1.8.0_60]
at org.springframework.aop.aspectj.AbstractAspectJAdvice.invokeAdviceMethodWithGivenArgs(AbstractAspectJAdvice.java:629) [spring-aop-4.3.3.RELEASE.jar:4.3.3.RELEASE]
at org.springframework.aop.aspectj.AbstractAspectJAdvice.invokeAdviceMethod(AbstractAspectJAdvice.java:618) [spring-aop-4.3.3.RELEASE.jar:4.3.3.RELEASE]
at org.springframework.aop.aspectj.AspectJAroundAdvice.invoke(AspectJAroundAdvice.java:70) [spring-aop-4.3.3.RELEASE.jar:4.3.3.RELEASE]
at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:168) [spring-aop-4.3.3.RELEASE.jar:4.3.3.RELEASE]
at org.springframework.aop.interceptor.ExposeInvocationInterceptor.invoke(ExposeInvocationInterceptor.java:92) [spring-aop-4.3.3.RELEASE.jar:4.3.3.RELEASE]
at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:179) [spring-aop-4.3.3.RELEASE.jar:4.3.3.RELEASE]
at org.springframework.aop.framework.CglibAopProxy$DynamicAdvisedInterceptor.intercept(CglibAopProxy.java:655) [spring-aop-4.3.3.RELEASE.jar:4.3.3.RELEASE]
at com.program.b2b.controllers.pages.checkout.steps.PaymentMethodCheckoutStepController$$EnhancerBySpringCGLIB$$6d814395.placeOrder() [classes/:?]
at sun.reflect.GeneratedMethodAccessor2740.invoke(Unknown Source) ~[?:?]
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43) ~[?:1.8.0_60]
at java.lang.reflect.Method.invoke(Method.java:497) ~[?:1.8.0_60]
at org.springframework.web.method.support.InvocableHandlerMethod.doInvoke(InvocableHandlerMethod.java:221) [spring-web-4.3.3.RELEASE.jar:4.3.3.RELEASE]
at org.springframework.web.method.support.InvocableHandlerMethod.invokeForRequest(InvocableHandlerMethod.java:136) [spring-web-4.3.3.RELEASE.jar:4.3.3.RELEASE]
at org.springframework.web.servlet.mvc.method.annotation.ServletInvocableHandlerMethod.invokeAndHandle(ServletInvocableHandlerMethod.java:114) [spring-webmvc-4.3.3.RELEASE.jar:4.3.3.RELEASE]
at org.springframework.web.servlet.mvc.method.annotation.RequestMappingHandlerAdapter.invokeHandlerMethod(RequestMappingHandlerAdapter.java:827) [spring-webmvc-4.3.3.RELEASE.jar:4.3.3.RELEASE]
at org.springframework.web.servlet.mvc.method.annotation.RequestMappingHandlerAdapter.handleInternal(RequestMappingHandlerAdapter.java:738) [spring-webmvc-4.3.3.RELEASE.jar:4.3.3.RELEASE]
at org.springframework.web.servlet.mvc.method.AbstractHandlerMethodAdapter.handle(AbstractHandlerMethodAdapter.java:85) [spring-webmvc-4.3.3.RELEASE.jar:4.3.3.RELEASE]
at org.springframework.web.servlet.DispatcherServlet.doDispatch(DispatcherServlet.java:963) [spring-webmvc-4.3.3.RELEASE.jar:4.3.3.RELEASE]
at org.springframework.web.servlet.DispatcherServlet.doService(DispatcherServlet.java:897) [spring-webmvc-4.3.3.RELEASE.jar:4.3.3.RELEASE]
at org.springframework.web.servlet.FrameworkServlet.processRequest(FrameworkServlet.java:970) [spring-webmvc-4.3.3.RELEASE.jar:4.3.3.RELEASE]
at org.springframework.web.servlet.FrameworkServlet.doPost(FrameworkServlet.java:872) [spring-webmvc-4.3.3.RELEASE.jar:4.3.3.RELEASE]
at javax.servlet.http.HttpServlet.service(HttpServlet.java:650) [servlet-api.jar:?]
at org.springframework.web.servlet.FrameworkServlet.service(FrameworkServlet.java:846) [spring-webmvc-4.3.3.RELEASE.jar:4.3.3.RELEASE]
at javax.servlet.http.HttpServlet.service(HttpServlet.java:731) [servlet-api.jar:?]
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:303) [catalina.jar:7.0.79]
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208) [catalina.jar:7.0.79]
at de.hybris.platform.servicelayer.web.AbstractPlatformFilterChain$InternalFilterChain.doFilter(AbstractPlatformFilterChain.java:301) [coreserver.jar:?]
at de.hybris.platform.servicelayer.web.AbstractPlatformFilterChain$StatisticsGatewayFilter.doFilter(AbstractPlatformFilterChain.java:390) [coreserver.jar:?]
at de.hybris.platform.servicelayer.web.AbstractPlatformFilterChain$InternalFilterChain.doFilter(AbstractPlatformFilterChain.java:271) [coreserver.jar:?]
at de.hybris.platform.assistedservicestorefront.filter.AssistedServiceFilter.doFilterInternal(AssistedServiceFilter.java:89) [classes/:?]
at org.springframework.web.filter.OncePerRequestFilter.doFilter(OncePerRequestFilter.java:107) [spring-web-4.3.3.RELEASE.jar:4.3.3.RELEASE]
at de.hybris.platform.servicelayer.web.AbstractPlatformFilterChain$InternalFilterChain.doFilter(AbstractPlatformFilterChain.java:271) [coreserver.jar:?]
at com.program.b2b.filters.CustomerLocationRestorationFilter.doFilterInternal(CustomerLocationRestorationFilter.java:52) [classes/:?]
at org.springframework.web.filter.OncePerRequestFilter.doFilter(OncePerRequestFilter.java:107) [spring-web-4.3.3.RELEASE.jar:4.3.3.RELEASE]
at de.hybris.platform.servicelayer.web.AbstractPlatformFilterChain$InternalFilterChain.doFilter(AbstractPlatformFilterChain.java:271) [coreserver.jar:?]
at com.program.b2b.filters.CartRestorationFilter.doFilterInternal(CartRestorationFilter.java:64) [classes/:?]
at org.springframework.web.filter.OncePerRequestFilter.doFilter(OncePerRequestFilter.java:107) [spring-web-4.3.3.RELEASE.jar:4.3.3.RELEASE]
at de.hybris.platform.servicelayer.web.AbstractPlatformFilterChain$InternalFilterChain.doFilter(AbstractPlatformFilterChain.java:271) [coreserver.jar:?]
at com.program.b2b.filters.AnonymousCheckoutFilter.doFilterInternal(AnonymousCheckoutFilter.java:36) [classes/:?]
at org.springframework.web.filter.OncePerRequestFilter.doFilter(OncePerRequestFilter.java:107) [spring-web-4.3.3.RELEASE.jar:4.3.3.RELEASE]
at de.hybris.platform.servicelayer.web.AbstractPlatformFilterChain$InternalFilterChain.doFilter(AbstractPlatformFilterChain.java:271) [coreserver.jar:?]
at org.springframework.security.web.FilterChainProxy$VirtualFilterChain.doFilter(FilterChainProxy.java:317) [spring-security-web-4.1.3.RELEASE.jar:4.1.3.RELEASE]
at org.springframework.security.web.access.intercept.FilterSecurityInterceptor.invoke(FilterSecurityInterceptor.java:127) [spring-security-web-4.1.3.RELEASE.jar:4.1.3.RELEASE]
at org.springframework.security.web.access.intercept.FilterSecurityInterceptor.doFilter(FilterSecurityInterceptor.java:91) [spring-security-web-4.1.3.RELEASE.jar:4.1.3.RELEASE]
at org.springframework.security.web.FilterChainProxy$VirtualFilterChain.doFilter(FilterChainProxy.java:331) [spring-security-web-4.1.3.RELEASE.jar:4.1.3.RELEASE]
at org.springframework.security.web.access.ExceptionTranslationFilter.doFilter(ExceptionTranslationFilter.java:115) [spring-security-web-4.1.3.RELEASE.jar:4.1.3.RELEASE]
at org.springframework.security.web.FilterChainProxy$VirtualFilterChain.doFilter(FilterChainProxy.java:331) [spring-security-web-4.1.3.RELEASE.jar:4.1.3.RELEASE]
at org.springframework.security.web.session.SessionManagementFilter.doFilter(SessionManagementFilter.java:137) [spring-security-web-4.1.3.RELEASE.jar:4.1.3.RELEASE]
at org.springframework.security.web.FilterChainProxy$VirtualFilterChain.doFilter(FilterChainProxy.java:331) [spring-security-web-4.1.3.RELEASE.jar:4.1.3.RELEASE]
at org.springframework.security.web.authentication.AnonymousAuthenticationFilter.doFilter(AnonymousAuthenticationFilter.java:111) [spring-security-web-4.1.3.RELEASE.jar:4.1.3.RELEASE]
at org.springframework.security.web.FilterChainProxy$VirtualFilterChain.doFilter(FilterChainProxy.java:331) [spring-security-web-4.1.3.RELEASE.jar:4.1.3.RELEASE]
at org.springframework.security.web.servletapi.SecurityContextHolderAwareRequestFilter.doFilter(SecurityContextHolderAwareRequestFilter.java:169) [spring-security-web-4.1.3.RELEASE.jar:4.1.3.RELEASE]
at org.springframework.security.web.FilterChainProxy$VirtualFilterChain.doFilter(FilterChainProxy.java:331) [spring-security-web-4.1.3.RELEASE.jar:4.1.3.RELEASE]
at org.springframework.security.web.savedrequest.RequestCacheAwareFilter.doFilter(RequestCacheAwareFilter.java:63) [spring-security-web-4.1.3.RELEASE.jar:4.1.3.RELEASE]
at org.springframework.security.web.FilterChainProxy$VirtualFilterChain.doFilter(FilterChainProxy.java:331) [spring-security-web-4.1.3.RELEASE.jar:4.1.3.RELEASE]
at org.springframework.security.web.authentication.AbstractAuthenticationProcessingFilter.doFilter(AbstractAuthenticationProcessingFilter.java:200) [spring-security-web-4.1.3.RELEASE.jar:4.1.3.RELEASE]
at org.springframework.security.web.FilterChainProxy$VirtualFilterChain.doFilter(FilterChainProxy.java:331) [spring-security-web-4.1.3.RELEASE.jar:4.1.3.RELEASE]
at org.springframework.security.web.authentication.logout.LogoutFilter.doFilter(LogoutFilter.java:121) [spring-security-web-4.1.3.RELEASE.jar:4.1.3.RELEASE]
at org.springframework.security.web.FilterChainProxy$VirtualFilterChain.doFilter(FilterChainProxy.java:331) [spring-security-web-4.1.3.RELEASE.jar:4.1.3.RELEASE]
at org.springframework.security.web.header.HeaderWriterFilter.doFilterInternal(HeaderWriterFilter.java:66) [spring-security-web-4.1.3.RELEASE.jar:4.1.3.RELEASE]
at org.springframework.web.filter.OncePerRequestFilter.doFilter(OncePerRequestFilter.java:107) [spring-web-4.3.3.RELEASE.jar:4.3.3.RELEASE]
at org.springframework.security.web.FilterChainProxy$VirtualFilterChain.doFilter(FilterChainProxy.java:331) [spring-security-web-4.1.3.RELEASE.jar:4.1.3.RELEASE]
at org.springframework.security.web.context.request.async.WebAsyncManagerIntegrationFilter.doFilterInternal(WebAsyncManagerIntegrationFilter.java:56) [spring-security-web-4.1.3.RELEASE.jar:4.1.3.RELEASE]
at org.springframework.web.filter.OncePerRequestFilter.doFilter(OncePerRequestFilter.java:107) [spring-web-4.3.3.RELEASE.jar:4.3.3.RELEASE]
at org.springframework.security.web.FilterChainProxy$VirtualFilterChain.doFilter(FilterChainProxy.java:331) [spring-security-web-4.1.3.RELEASE.jar:4.1.3.RELEASE]
at org.springframework.security.web.context.SecurityContextPersistenceFilter.doFilter(SecurityContextPersistenceFilter.java:105) [spring-security-web-4.1.3.RELEASE.jar:4.1.3.RELEASE]
at org.springframework.security.web.FilterChainProxy$VirtualFilterChain.doFilter(FilterChainProxy.java:331) [spring-security-web-4.1.3.RELEASE.jar:4.1.3.RELEASE]
at org.springframework.security.web.access.channel.ChannelProcessingFilter.doFilter(ChannelProcessingFilter.java:157) [spring-security-web-4.1.3.RELEASE.jar:4.1.3.RELEASE]
at org.springframework.security.web.FilterChainProxy$VirtualFilterChain.doFilter(FilterChainProxy.java:331) [spring-security-web-4.1.3.RELEASE.jar:4.1.3.RELEASE]
at org.springframework.security.web.FilterChainProxy.doFilterInternal(FilterChainProxy.java:214) [spring-security-web-4.1.3.RELEASE.jar:4.1.3.RELEASE]
at org.springframework.security.web.FilterChainProxy.doFilter(FilterChainProxy.java:177) [spring-security-web-4.1.3.RELEASE.jar:4.1.3.RELEASE]
at de.hybris.platform.servicelayer.web.AbstractPlatformFilterChain$InternalFilterChain.doFilter(AbstractPlatformFilterChain.java:271) [coreserver.jar:?]
at com.program.b2b.filters.FileUploadFilter.doFilterInternal(FileUploadFilter.java:46) [classes/:?]
at org.springframework.web.filter.OncePerRequestFilter.doFilter(OncePerRequestFilter.java:107) [spring-web-4.3.3.RELEASE.jar:4.3.3.RELEASE]
at de.hybris.platform.servicelayer.web.AbstractPlatformFilterChain$InternalFilterChain.doFilter(AbstractPlatformFilterChain.java:271) [coreserver.jar:?]
at com.program.b2b.filters.UrlEncoderFilter.doFilterInternal(UrlEncoderFilter.java:83) [classes/:?]
at org.springframework.web.filter.OncePerRequestFilter.doFilter(OncePerRequestFilter.java:107) [spring-web-4.3.3.RELEASE.jar:4.3.3.RELEASE]
at de.hybris.platform.servicelayer.web.AbstractPlatformFilterChain$InternalFilterChain.doFilter(AbstractPlatformFilterChain.java:271) [coreserver.jar:?]
at com.program.b2b.filters.StorefrontFilter.doFilterInternal(StorefrontFilter.java:74) [classes/:?]
at org.springframework.web.filter.OncePerRequestFilter.doFilter(OncePerRequestFilter.java:107) [spring-web-4.3.3.RELEASE.jar:4.3.3.RELEASE]
at de.hybris.platform.servicelayer.web.AbstractPlatformFilterChain$InternalFilterChain.doFilter(AbstractPlatformFilterChain.java:271) [coreserver.jar:?]
at com.program.b2b.filters.cms.CMSSiteFilter.doFilterInternal(CMSSiteFilter.java:100) [classes/:?]
at org.springframework.web.filter.OncePerRequestFilter.doFilter(OncePerRequestFilter.java:107) [spring-web-4.3.3.RELEASE.jar:4.3.3.RELEASE]
at de.hybris.platform.servicelayer.web.AbstractPlatformFilterChain$InternalFilterChain.doFilter(AbstractPlatformFilterChain.java:271) [coreserver.jar:?]
at com.program.b2b.filters.RequestLoggerFilter.doFilterInternal(RequestLoggerFilter.java:71) [classes/:?]
at org.springframework.web.filter.OncePerRequestFilter.doFilter(OncePerRequestFilter.java:107) [spring-web-4.3.3.RELEASE.jar:4.3.3.RELEASE]
at de.hybris.platform.servicelayer.web.AbstractPlatformFilterChain$InternalFilterChain.doFilter(AbstractPlatformFilterChain.java:271) [coreserver.jar:?]
at com.program.b2b.filters.AcceleratorAddOnFilter.doFilter(AcceleratorAddOnFilter.java:90) [classes/:?]
at de.hybris.platform.servicelayer.web.AbstractPlatformFilterChain$InternalFilterChain.doFilter(AbstractPlatformFilterChain.java:271) [coreserver.jar:?]
at de.hybris.platform.servicelayer.web.WebAppMediaFilter.doFilter(WebAppMediaFilter.java:141) [coreserver.jar:?]
at de.hybris.platform.servicelayer.web.AbstractPlatformFilterChain$InternalFilterChain.doFilter(AbstractPlatformFilterChain.java:271) [coreserver.jar:?]
at de.hybris.platform.servicelayer.web.SessionFilter.doFilter(SessionFilter.java:99) [coreserver.jar:?]
at de.hybris.platform.servicelayer.web.AbstractPlatformFilterChain$InternalFilterChain.doFilter(AbstractPlatformFilterChain.java:271) [coreserver.jar:?]
at de.hybris.platform.servicelayer.web.Log4JFilter.doFilter(Log4JFilter.java:44) [coreserver.jar:?]
at de.hybris.platform.servicelayer.web.AbstractPlatformFilterChain$InternalFilterChain.doFilter(AbstractPlatformFilterChain.java:271) [coreserver.jar:?]
at de.hybris.platform.servicelayer.web.session.HybrisSpringSessionFilter.doFilter(HybrisSpringSessionFilter.java:69) [coreserver.jar:?]
at de.hybris.platform.servicelayer.web.AbstractPlatformFilterChain$InternalFilterChain.doFilter(AbstractPlatformFilterChain.java:271) [coreserver.jar:?]
at de.hybris.platform.servicelayer.web.AbstractPlatformFilterChain.processStandardFilterChain(AbstractPlatformFilterChain.java:201) [coreserver.jar:?]
at de.hybris.platform.servicelayer.web.AbstractPlatformFilterChain.doFilterInternal(AbstractPlatformFilterChain.java:179) [coreserver.jar:?]
at org.springframework.web.filter.OncePerRequestFilter.doFilter(OncePerRequestFilter.java:107) [spring-web-4.3.3.RELEASE.jar:4.3.3.RELEASE]
at com.program.b2b.filters.UrlPathFilter.doFilterInternal(UrlPathFilter.java:82) [classes/:?]
at org.springframework.web.filter.OncePerRequestFilter.doFilter(OncePerRequestFilter.java:107) [spring-web-4.3.3.RELEASE.jar:4.3.3.RELEASE]
at org.springframework.web.filter.DelegatingFilterProxy.invokeDelegate(DelegatingFilterProxy.java:346) [spring-web-4.3.3.RELEASE.jar:4.3.3.RELEASE]
at org.springframework.web.filter.DelegatingFilterProxy.doFilter(DelegatingFilterProxy.java:262) [spring-web-4.3.3.RELEASE.jar:4.3.3.RELEASE]
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:241) [catalina.jar:7.0.79]
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208) [catalina.jar:7.0.79]
at org.apache.tomcat.websocket.server.WsFilter.doFilter(WsFilter.java:52) [tomcat7-websocket.jar:7.0.79]
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:241) [catalina.jar:7.0.79]
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208) [catalina.jar:7.0.79]
at org.springframework.web.filter.CharacterEncodingFilter.doFilterInternal(CharacterEncodingFilter.java:197) [spring-web-4.3.3.RELEASE.jar:4.3.3.RELEASE]
at org.springframework.web.filter.OncePerRequestFilter.doFilter(OncePerRequestFilter.java:107) [spring-web-4.3.3.RELEASE.jar:4.3.3.RELEASE]
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:241) [catalina.jar:7.0.79]
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208) [catalina.jar:7.0.79]
at com.program.b2b.filters.AcceleratorAddOnFilter.doFilter(AcceleratorAddOnFilter.java:90) [classes/:?]
at org.springframework.web.filter.DelegatingFilterProxy.invokeDelegate(DelegatingFilterProxy.java:346) [spring-web-4.3.3.RELEASE.jar:4.3.3.RELEASE]
at org.springframework.web.filter.DelegatingFilterProxy.doFilter(DelegatingFilterProxy.java:262) [spring-web-4.3.3.RELEASE.jar:4.3.3.RELEASE]
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:241) [catalina.jar:7.0.79]
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208) [catalina.jar:7.0.79]
at de.hybris.platform.servicelayer.web.XSSFilter.processPatternsAndDoFilter(XSSFilter.java:358) [coreserver.jar:?]
at de.hybris.platform.servicelayer.web.XSSFilter.doFilter(XSSFilter.java:306) [coreserver.jar:?]
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:241) [catalina.jar:7.0.79]
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208) [catalina.jar:7.0.79]
at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:218) [catalina.jar:7.0.79]
at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:110) [catalina.jar:7.0.79]
at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:169) [catalina.jar:7.0.79]
at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:103) [catalina.jar:7.0.79]
at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:116) [catalina.jar:7.0.79]
at org.apache.catalina.valves.AccessLogValve.invoke(AccessLogValve.java:962) [catalina.jar:7.0.79]
at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:445) [catalina.jar:7.0.79]
at org.apache.coyote.ajp.AjpProcessor.process(AjpProcessor.java:190) [tomcat-coyote.jar:7.0.79]
at org.apache.coyote.AbstractProtocol$AbstractConnectionHandler.process(AbstractProtocol.java:637) [tomcat-coyote.jar:7.0.79]
at org.apache.tomcat.util.net.JIoEndpoint$SocketProcessor.run(JIoEndpoint.java:316) [tomcat-coyote.jar:7.0.79]
at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1142) [?:1.8.0_60]
at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:617) [?:1.8.0_60]
at org.apache.tomcat.util.threads.TaskThread$WrappingRunnable.run(TaskThread.java:61) [tomcat-coyote.jar:7.0.79]
at java.lang.Thread.run(Thread.java:745) [?:1.8.0_60]
Caused by: java.net.SocketException: Connection reset
at java.net.SocketInputStream.read(SocketInputStream.java:209) ~[?:1.8.0_60]
at java.net.SocketInputStream.read(SocketInputStream.java:141) ~[?:1.8.0_60]
at sun.security.ssl.InputRecord.readFully(InputRecord.java:465) ~[?:1.8.0_60]
at sun.security.ssl.InputRecord.read(InputRecord.java:503) ~[?:1.8.0_60]
at sun.security.ssl.SSLSocketImpl.readRecord(SSLSocketImpl.java:973) ~[?:1.8.0_60]
at sun.security.ssl.SSLSocketImpl.readDataRecord(SSLSocketImpl.java:930) ~[?:1.8.0_60]
at sun.security.ssl.AppInputStream.read(AppInputStream.java:105) ~[?:1.8.0_60]
at org.apache.http.impl.io.AbstractSessionInputBuffer.fillBuffer(AbstractSessionInputBuffer.java:158) ~[httpcore-4.4.6.jar:4.4.6]
at org.apache.http.impl.io.SocketInputBuffer.fillBuffer(SocketInputBuffer.java:82) ~[httpcore-4.4.6.jar:4.4.6]
at org.apache.http.impl.io.AbstractSessionInputBuffer.readLine(AbstractSessionInputBuffer.java:271) ~[httpcore-4.4.6.jar:4.4.6]
at org.apache.http.impl.conn.DefaultHttpResponseParser.parseHead(DefaultHttpResponseParser.java:140) ~[httpclient-4.4.1.jar:4.4.1]
at org.apache.http.impl.conn.DefaultHttpResponseParser.parseHead(DefaultHttpResponseParser.java:57) ~[httpclient-4.4.1.jar:4.4.1]
at org.apache.http.impl.io.AbstractMessageParser.parse(AbstractMessageParser.java:259) ~[httpcore-4.4.6.jar:4.4.6]
at org.apache.http.impl.AbstractHttpClientConnection.receiveResponseHeader(AbstractHttpClientConnection.java:281) ~[httpcore-4.4.6.jar:4.4.6]
at org.apache.http.impl.conn.DefaultClientConnection.receiveResponseHeader(DefaultClientConnection.java:251) ~[httpclient-4.4.1.jar:4.4.1]
at org.apache.http.impl.conn.ManagedClientConnectionImpl.receiveResponseHeader(ManagedClientConnectionImpl.java:197) ~[httpclient-4.4.1.jar:4.4.1]
at org.apache.http.protocol.HttpRequestExecutor.doReceiveResponse(HttpRequestExecutor.java:273) ~[httpcore-4.4.6.jar:4.4.6]
at org.apache.http.protocol.HttpRequestExecutor.execute(HttpRequestExecutor.java:125) ~[httpcore-4.4.6.jar:4.4.6]
at org.apache.http.impl.client.DefaultRequestDirector.tryExecute(DefaultRequestDirector.java:685) ~[httpclient-4.4.1.jar:4.4.1]
at org.apache.http.impl.client.DefaultRequestDirector.execute(DefaultRequestDirector.java:487) ~[httpclient-4.4.1.jar:4.4.1]
at org.apache.http.impl.client.AbstractHttpClient.doExecute(AbstractHttpClient.java:882) ~[httpclient-4.4.1.jar:4.4.1]
at org.apache.http.impl.client.CloseableHttpClient.execute(CloseableHttpClient.java:82) ~[httpclient-4.4.1.jar:4.4.1]
at org.apache.http.impl.client.CloseableHttpClient.execute(CloseableHttpClient.java:55) ~[httpclient-4.4.1.jar:4.4.1]
at org.springframework.http.client.HttpComponentsClientHttpRequest.executeInternal(HttpComponentsClientHttpRequest.java:91) ~[spring-web-4.3.3.RELEASE.jar:4.3.3.RELEASE]
at org.springframework.http.client.AbstractBufferingClientHttpRequest.executeInternal(AbstractBufferingClientHttpRequest.java:48) ~[spring-web-4.3.3.RELEASE.jar:4.3.3.RELEASE]
at org.springframework.http.client.AbstractClientHttpRequest.execute(AbstractClientHttpRequest.java:53) ~[spring-web-4.3.3.RELEASE.jar:4.3.3.RELEASE]
at org.springframework.web.client.RestTemplate.doExecute(RestTemplate.java:619) ~[spring-web-4.3.3.RELEASE.jar:4.3.3.RELEASE]
… 196 more

No server log or error log was because the transaction don’t have an error in IS or TN and we can verify that in TN.
The error is being logged in Hybris(client) on the first attempt the user clicked the save button.
In the event that there’s an error in IS like we have timeout we will send the response to Hybris and a pop-up message on their portal but this time the response was not sent to Hybris so there are no error message also in their portal that prompted the user/customer to clicked the button again and that causes the duplicate.

Hello Mike,

There are no changes being deployed.

We haven’t tried using/disabling SSL debug.

Do you have an idea on how to replicate Connection reset error?

Hi Rib,

first of all you should consider updating the jvm from 1.8.0_60 to at least 1.8.0_212.

When you mention host:port in the stacktrace, these are referring to your HTTPS-Port on IS?

Is this port configured to use JSSE, as this allows for TLSv1.1 and TLSv1.2 additionally to TLSv1.0.
The previous Entrust IAIK factory only allows for TLSv1.0.

you can check the HTTPS-Port and its TLS version by using the following command:
openssl s_client -showcerts -connect host:port

Can you provide your Extended Settings related to watt.net.ssl.* parameters?

Regards,
Holger

Hello Holger,

Big Thanks for your help.

When you mention host:port in the stacktrace, these are referring to your HTTPS-Port on IS?
Yes, correct and that is a Load Balancer url which is connecting to our backend servers.

HTTPS-Port and its TLS version:
New, TLSv1/SSLv3, Cipher is AES256-SHA
Server public key is 2048 bit
Secure Renegotiation IS supported
Compression: NONE
Expansion: NONE
SSL-Session:
Protocol : TLSv1
Cipher : AES256-SHA
Session-ID: SID
Session-ID-ctx:
Master-Key: MKey
Key-Arg : None
PSK identity: None
PSK identity hint: None
SRP username: None
Start Time: Stime
Timeout : 300 (sec)
Verify return code: 19 (self signed certificate in certificate chain)

Extended settings:
watt.net.ssl.client.handshake.maxVersion=tls
watt.net.ssl.client.handshake.minVersion=sslv2
watt.net.ssl.client.useJSSE=true
watt.net.ssl.server.handshake.maxVersion=tls
watt.net.ssl.server.handshake.minVersion=tls

If you don’t go through a load balancer, does the situation still happen? Based on your extended settings, you’re actually usually Entrust, not JSSE. Your current setting is just allowing this IS server to allow connection with only TLS 1.0, while when the IS as a client connecting to third party server it can use TLS 1.0 down to SSL 2.0.

https://techcommunity.softwareag.com/pwiki/-/wiki/Main/Debugging%20TLS%20or%20SSL%20connections%20in%20Integration%20Server

Have you heard from the target system “SAP Hybris” that they’re strictly enforcing TLS 1.2 only? Why I’m asking so was that in the past I came across MS Dynamics CRM and Successfactors that ended up encountering such scenario when the server end tried to enforce only TLS 1.2 after a particular timeframe, and not supporting TLS 1.1 and TLS 1.0.

For example:
https://support.microsoft.com/en-my/help/4051700
https://help.salesforce.com/articleView?type=1&mode=1&id=000321556

That’s why I’m trying to ask you to see from SSL debug log, was everything fine and no issue with SSL handshake? If everything works just fine, then we can rule out it was due to the protocol and might be due to other reasons.

Hi Rib,

first of all your goal should be to disable sslv2 and sslv3 at all due to POODLE vulnerabitility.
Therefore in your extended settings change sslv2 to tls to disable SSL for the Entrust IAIK factory.

For JSSE there are different extended settings keys which are missing from your list:
watt.net.jsse.client.enabledProtocols=TLSv1,TLSv1.1,TLSv1.2
watt.net.jsse.server.enabledProtocols=TLSv1,TLSv1.1,TLSv1.2
Whenever possible the first two values should be omitted from the list.

Additionally you should set the following parameters:
watt.net.ssl.client.strongcipheronly=true
watt.net.ssl.server.strongcipheronly=true

The setting available in your list related to JSSE enforces the usage of JSSE when you are connecting to an HTTPS-Url.

Can you share the configuration of your HTTPS-Port (you can omit IP adress and port number if needed)?
It has a radio button related to JSSE usage which was set to “No” by default, meanwhile it is set to “Yes” by default, but I am not sure in which release that was changed.

Regards,
Holger

[quote=Mike Ng]

Hi Mike,

If you don’t go through a load balancer, does the situation still happen? No we haven’t tried that since our QA and Prod are already Load Balanced:
Inbound to S4: (Hybris - HTTPS Call to VIP/Load Balancer port{2 IS Servers} - S4
Outbound from S4: S4 - HTTPS Call to VIP/Load Balancer port{2 IS Servers} - Hybris

Based on your extended settings, you’re actually usually Entrust, not JSSE.

  • settings is watt.net.ssl.client.useJSSE=true where in my setting that its using Entrust?

Have you heard from the target system “SAP Hybris” that they’re strictly enforcing TLS 1.2 only?

  • this one I need to ask them

That’s why I’m trying to ask you to see from SSL debug log, was everything fine and no issue with SSL handshake?

Hi Rib,

the setting watt.net.ssl.client.useJSSE=true applies when you are the client and not the server, this means you are sending data from IS to Hybris.

As there is no such setting for server part this is a configuration in the HTTPS-Port in the internal IS servers.
Most likely these ports are currently set to “Use JSSE?” = No.
Disable the port, set “Use JSSE?” to Yes and reenable the port.

See IS Administrators Guide for informations on how to configure ports.

Regards,
Holger

Hi Rib

The reason why I’m asking you to do a direct connection, instead of going through proxy/load balance, is to try to see by excluding this would it actually able to connect without issue. We would want to rule out if it’s caused by other servers setup between the connection established.

Entrust(IAIK) is used if you’re not using watt.net.jsse.server.enabledProtocols and watt.net.jsse.client.enabledProtocols. From the information you’ve given earlier, you’re using the SSL extended property of IAIK even though you’ve specified watt.net.ssl.client.useJSSE=true. Entrust only support up until TLS 1.0 only.

watt.net.ssl.client.useJSSE:
Controls the use of JSSE for all of the outbound HTTPS connections from Integration
Server. Set this parameter to true to use JSSE for all of the outbound HTTPS
connections. Set this property to false to indicate that JSSE is not used for outbound
HTTPS connections. The default is true.

Note: When executing the pub.client:http service or the pub.client:soapClient service,
the value of the useJSSE input parameter overrides the value of the
watt.net.ssl.client.useJSSE server configuration parameter.

The guide is:
https://techcommunity.softwareag.com/pwiki/-/wiki/Main/Debugging%20TLS%20or%20SSL%20connections%20in%20Integration%20Server

Hi Holger,

Therefore in your extended settings change sslv2 to tls to disable SSL for the Entrust IAIK factory.

  • will try this in QA, but my concern is that in QA the Connection Reset error that is being logged in Hybris is not existing. Only when in Prod, integration between Hybris connects to webMethods these error are being encountered.

JSSE:
watt.net.jsse.client.enabledProtocols=TLSv1,TLSv1.1,TLSv1.2
watt.net.jsse.server.enabledProtocols=SSLv2Hello,TLSv1,TLSv1.1,TLSv1.2

  • we will only omit those values once we confirm from our clients(Hybris and S4 that they only enforce TLSv1.2?

Additional settings:
watt.net.ssl.server.strongcipheronly=false
watt.net.ssl.client.strongcipheronly=false

HTTPS-URL configurtion:
Regular HTTPS Listener Configuration
Port ----
Alias VIPhttps
Description (optional) Integration Server HTTPS port: ----
Package Name WmRoot
Bind Address (optional)
Backlog 5
Keep Alive Timeout 10000
Security Configuration
Client Authentication Username/Password
Use JSSE No
Listener Specific Credentials (Optional)
Keystore Alias LoadBalancer
Key Alias -------------
Truststore Alias

Will try this in QA during testing.
I would also like to inform regarding our certifcate, we installed a new one 2 months ago, but when we click “View site information” it says Certificate is invalid. Please see attached for screenshots

HTTPS.PNG
Invalid Label.PNG

Hi Rib,

you should at least remove the SSLv2Hello from the list for security reasons.

When you remove the TLSv1 and TLSv1.1 from the lists you force your partners to use TLSv1.2.
But when one of them is not yet using TLSv1.2 but only TLSv1.1 (very unlikey, but possible), they cannot connect then.

Additionally you need to edit the port configuration from “Use JSSE No” to “Use JSSE Yes”, otherwise your port will not accept TLSv1.1 and TLSv1.2 connections but only TLSv1.0 connections.
After changing the port you can test with openssl again to see if this info changed.
This change needs to be performed on all ISes which are part of the load balancing scenario.

Consider to change the strongcipheronly settings from false to true to disable weak/unsecure cipher specs.

Additional question:
What happens when S4 tries to reach your ISes?
Do they encounter the same issue or is it working there?

Regards,
Holger

Hi Rib,

Can you share your certificate chain (just the names in plain test will suffice as this does not reveal details about the concrete keys)?
There are 3 reasons for invalid certificates:

  • current time before or after validity period
  • CommonName not matching URL
  • an invalid certificate in the certificate chain.
    The last point also applies to self-signed certificates (a singleton) if you have not added this certificate to the Truststore of the Browser.

From previous out of openssl test I could see that there is a self signed certificate in the chain.
The only self-signed certificate in the chain should be a Root CA certificate, on which other certificates can be signed to.

As a best practise we are separating the server certificate (incl. private key) from any root and intermediate CA certificates.
root CA certificates are available via cacerts file provided by jvm vendor, where as intermediate CA certificates are provided by CAs itself. When the intermediate CA certificates are not part of the cacerts file from the jvm you should at them to one single JKS file which should be configured as a Truststore alias in IS.
For the server certificate it is easier to create a PKCS#12 file with private key included and set this as the Keystore alias.
After defining the aliases you should set them in the server wide certificate environment via Security -> Certificates.

Regards,
Holger

This is what I saw in Guide for IS 9.8, will note your input above.
no if the connection does not require support for TLS 1.1 or
TLS 1.2. When set to no, the connection supports only SSL 3.0
and TLS 1.0. This is the default.

On second paragraph, that’s why I need to know from Hybris and S4 what TLS version they are using.

S4 connections are working as expected, only that Hybris once it calls/invoke the services through Load Balancer they have those Connection Reset error. For this, our next step is to work with our Unix team for them to install WireShark so that we can monitor the network connections during testing.

Apologies, may I know how to get certificate chain same what you are expecting?

[quote=Mike Ng]

Hello Mike,

They have 2 protocols, namely v1.1 and v1.2

SSL-Session:
Protocol : TLSv1.1
Cipher : ECDHE-RSA-AES256-SHA
Session-ID: 5E2535C7B17
Session-ID-ctx:
Master-Key:

Per Hybris team, they have TLSv1.2

New, TLSv1/SSLv3, Cipher is ECDHE-RSA-AES256-GCM-SHA384
Server public key is 2048 bit
Secure Renegotiation IS supported
Compression: NONE
Expansion: NONE
No ALPN negotiatedSSL-Session:
Protocol : TLSv1.2
Cipher : ECDHE-RSA-AES256-GCM-SHA384