Error when starting data store

[azizbk (Abdulaziz Bader)]

Hello everyone,

I am using webMethods API Gateway version 10.11.0.8.192 and Software AG Command Central 10.11

The solution is installed on-prem.

When I try to start the data store using startup.sh I get the following error:

        at org.elasticsearch.env.NodeEnvironment.<init>(NodeEnvironment.java:292)
        at org.elasticsearch.node.Node.<init>(Node.java:368)
        at org.elasticsearch.node.Node.<init>(Node.java:278)
        at org.elasticsearch.bootstrap.Bootstrap$5.<init>(Bootstrap.java:217)
        at org.elasticsearch.bootstrap.Bootstrap.setup(Bootstrap.java:217)
        at org.elasticsearch.bootstrap.Bootstrap.init(Bootstrap.java:397)
        at org.elasticsearch.bootstrap.Elasticsearch.init(Elasticsearch.java:159)
        at org.elasticsearch.bootstrap.Elasticsearch.execute(Elasticsearch.java:150)
        at org.elasticsearch.cli.EnvironmentAwareCommand.execute(EnvironmentAwareCommand.java:75)
        at org.elasticsearch.cli.Command.mainWithoutErrorHandling(Command.java:116)
        at org.elasticsearch.cli.Command.main(Command.java:79)
        at org.elasticsearch.bootstrap.Elasticsearch.main(Elasticsearch.java:115)
        at org.elasticsearch.bootstrap.Elasticsearch.main(Elasticsearch.java:81)
For complete error details, refer to the log at /products/softwareag/InternalDataStore/logs/SAG_EventDataStore.log

SAG_EventDataStore.log does not mention any additional details.

I have checked the permissions on the directory and everything looks good.

any ideas how to solve this issue?

thank you,
Abdulaziz