Error on trying to view the details of a process instance

In the MWS UI,upon opeing a process instance for a particular model,the following error is being thrown.It doesnt happen for other models though.

[POP.012.9002.wm_bam_instance_steps] Remote Exception caught: electric.util.WrappedException: SOAPException( Client: [ISS.0088.9134] Exception occurred while processing the body of the message )

This error is specifically thrown in the “Step summary” and “Control Actions” sections.

Pls let me know what could be the cause.

Appreciate ur help.


Can’t say what the actual problem is, but this kind of error is normally caused by an error in the invoked Monitor service which will be on the IS. Check the IS server logs to see if there is a log of the real error there.

What happens is IS logs the error, throws the exception which is picked up by the SOAP parsers and eventually reported further up the stack as a parsing problem because the body does not contain enough information. When MWS presents Monitor data, the invocation is normally MWS to IS where the service runs, then IS returns the data to MWS.

(If your IS is clustered you’d need to check each server log I’m afraid.)