Error occurs when i tried to offload data using DATAHUB service in Cumulocity IoT

[EMMA1 (Gasmi Oumaima)]

***Product/components:

DATAHUB
data offloading

Detailed explanation of the problem:

error occurs when i tried to offload data using DATAHUB service in cumulosity
Query processing error

Invalid Query Exception. MongoQueryException: Query failed with error code 13436 and error message ‘node is not in primary or recovering state’ on server cumulocity-azure-fra-prod-mongo-2:27011

production

[Tim_Doernemann1 (Tim Doernemann)]

Hello,
could you please provide a bit more detail?
Which environment is it? Cumulocity.com? Tenant name?

The error message points towards an infrastructure topic, so it might be better to create a support ticket.

Thanks, Tim

[EMMA1 (Gasmi Oumaima)]

EMEA environment ;
datahub service ;
Management tenant ( not subtenant it is direct tenant )

[Tim_Doernemann1 (Tim Doernemann)]

The issue seems to be an effect of a DB issue posted on status.cumulocity.com:

Please keep us informed if the problem persists.

Thanks, Tim