Error accessing Integration services in MWS

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1

Hi,

We are facing an issue when we click on the service detail icon in the Monitoring->Integartion->services page, we get an access denied exception.

PFB the logs.

SAML artifact “AAFtd3MgICAgICAgICAgICAgICAgIDAxNjI3NjI0MDAxODA0NjM5MzYz” resolved to login name “uid=xxxxx,ou=internal,ou=ctm_webmethods,o=apps.xxxxxx.com”.
Successfully authenticated user “appldap-dev/xxxxx”
ACLManager: allow check for user “appldap-dev/xxxxx” on ACL “Administrators” is returning true.
ACLManager: allow check for user “appldap-dev/xxxxx” on ACL “MonitorUsers” is returning true.
Client provided session ID 54655690f83811e18569d45b4e77e0d6 for an existing session.
User “appldap-dev/xxxxx” already authenticated in session 54655690f83811e18569d45b4e77e0d6; skipping authentication.
ACLManager: allow check for user “appldap-dev/xxxxx” on ACL “MonitorUsers” is returning true.
Client did not provide a session ID. Creating a new session 54895950f83811e1856cfb37cfccd753.
Authentication of user “xxxxx” failed with exception: Login Failure: all modules ignored.
Access denied for user xxxxx on port 5501 → ‘WmMonitor/wsdl/getServiceDetails.wsdl’ from 48.113.34.5.

Environment: 8.2 with al latest fixes

Thanks in Advance…

2

What kind of issue are you facing? Can you please be a bit more specific?

Do you get access if you are using the Administrator logon?