can't load word document

I have installed Tamino Non XML Indexer and with some documents I get the following error:
ino:response
<ino:message ino:returnvalue=“8711”>
<ino:messagetext ino:code=“INOXPE8711”>Document not well-formed</ino:messagetext>
ino:messageline
Line 1, Column 117562: Got an unexpected trailing surrogate character
</ino:messageline>
</ino:message>
</ino:response>

Can anyone tell me why this happens? It seems to happen when the document contains makros but I’m not sure. The mentioned column is the last character of the document.

Greetings

Sascha Hosse

Hi,

could you please send the document to martin.wallmer@softwareag.com?

regards,
Martin