Cannot access webMethods.io Integration

Product/components used and version/fix level:

webMethods.io Integration

Detailed explanation of the problem:

When clicking “Open” to access my webMethods.io Integration Environment the web page just keeps on loading forever without opening the environment.
my environment is nucleusit.mycloud-us-west-2.softwareag.cloud

Error messages / full error message screenshot / log file:

No error messages are shown.

Question related to a free trial, or to a production (customer) instance?

free trial

did u get any reply. I have the same

Try using incognito/private mode. If it works, clear cookies and offline data and try again.

Thanks for the suggestion. It does not make a difference. I tried other browsers too, it just loads endlessly

try accessing @cobus @stefan.lenke by using the url

[strong text](https://{domain name}.{stage}-aw-{region}.webMethods.io/)

HTH
Bharath

hi Bharath,

Thanks for the suggestion.
this is the URL i was using anyways (aws instead of aw) .

can you provide the exact url here ?

my one would be:
https://ssh.int-aws-de.webmethods.io/

Tried the same url… It’s loading for me.

Works for me too. Run a traceroute and check where it is blocked. Try a different network/terminal and compare the results. Better check firewall and dns settings as well.

The issue is not with the login page, the issue is that when logged in, or when in the admin ui, it cannot be opened. It loads forever.
I tired another tenant from my laptop and that works fine, it’s just this ssh tenant.

Any other idea?

Did you try opening it in a different computer? If it is not loading in another terminal either, it is probably something we can’t fix ourselves. I am not sure if webMethods team still checks tech community. Try creating a topic in IBM tech exchange.
ibm tech exchance

You can also check the network tab in your browser’s console and see if any queries to any service is blocked anywhere. This is unlikely though since you are able to open another tennant.