Cannot access webMethods.io Integration

Product/components used and version/fix level:

webMethods.io Integration

Detailed explanation of the problem:

When clicking “Open” to access my webMethods.io Integration Environment the web page just keeps on loading forever without opening the environment.
my environment is nucleusit.mycloud-us-west-2.softwareag.cloud

Error messages / full error message screenshot / log file:

No error messages are shown.

Question related to a free trial, or to a production (customer) instance?

free trial