UNSUPPORTED_CLIENT : TLS issue while login to Saleforce

,
1

Hi All,

We are encountering an issue while connected to Salesforce from IS 9.9.

Error : TLS 1.0 has been disabled in this organization. Please use TLS 1.1 or higher when connecting to Salesforce using https.

Our extended setting are set to
watt.net.jsse.client.enabledProtocols=TLSv1.1,TLSv1.2
watt.net.jsse.server.enabledProtocols=TLSv1.1,TLSv1.2
watt.net.ssl.client.cipherSuiteList=default
watt.net.ssl.client.handshake.maxVersion=tls
watt.net.ssl.client.handshake.minVersion=tls
watt.net.ssl.client.strongcipheronly=false

Please help us here.

Thanks
Shafi

2

Hi Mohamad,

make sure that you connect by using JSSE when TLS v1.1 or TLS v1.2 are needed.

The two parameters for the handshake do not support the TLS v1.1 and TLS v1.2, only TLS v1.0 (listed as tls):
watt.net.ssl.client.handshake.maxVersion=tls
watt.net.ssl.client.handshake.minVersion=tls

This is an omission in the Entrust Library used by webMethods for this type of connections.
Hopefully there might be an updated version of this libary in the future.

Regards,
Holger

3

Thanks Holger for quick reply,

I tried with SSL setting and it works

watt.net.ssl.client.handshake.maxVersion=tls
watt.net.ssl.client.handshake.minVersion=tls
watt.net.ssl.client.strongcipheronly=false
watt.net.ssl.debug=true

and most important was below settings

watt.net.ssl.client.useJSSE=true

Regards,
Shafi