Trading network console is hanging

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1

Hi All,

I tried to open my trading network console it is not responding. I have done the below things but found no luck.

1.Tried restarting the server.
2. Reloaded the WmTN pkg. It worked, but it was responding only for 2-3 mins after reload, after that the problme continues…everytime i reload it works but not lasts long
3.Changed the watt.net.timeout property value from 0–> 3600
4.Changed the value of the property tn.task.threadpool.pct to 0.8(default should be 0.5) I ididn’t find this property in properties.cbf file under WmTN.
5.Retstarted JDBC pool for TN and tested. It was suvvessfull.

could anyone of you please post some suggestions on this.
Thanks,
Chandrakanth.L

2

Do you see any errors in logs (network/db/ACL related) and try increase the logging also:

What is the IS/TN version?

HTH,
RMG

3

Is the server running at high thread usage or high memory usage? In such scenarios, TN console doesn’t respond too.

-Jay

4

Thanks for your replies for this
1.This is for wM 7.1.2 and in logs i didn’t see any specific messages regards this…but when i reload the WmTN pkg it shows connection timed out error.
I have increased the logging level but no use.
2. I have even increased system threads and the number of threads created or in use are less than the allowable value.

5

Is that connection timeout specific to external DB connection? May be you should check from this point with some sys admin and see whats going on?

HTH,
RMG

6

Looks like your DB connection is getting hung, check with your DBA to see if he can see some long running sessions in DB or any abnormal operations…