Session cache server.log error

Diane_Estes · September 14, 2015, 5:56pm

We’re seeing log statements like the following once in a while…some days nothing…other days thousands of these log entries, anyone know what this is from? We are running in a 9.8 clustered environment and are seeing this on the server.log, but not every day, and not continuously.

2015-09-14 08:14:01 CDT [ISS.0033.0154E] Could not save session 557d3be0f09d1061a3eed4326b2dcf94 to the session cache. put timed out.

Mahesh_K_Sreenivas · September 14, 2015, 6:27pm

You have to check the Terracotta server whether it was down during this time. Make sure you have the latest fix installed for TSA.

MR_as173d · September 16, 2015, 9:12pm

Diane, which version of IS you are using. Do you have all latest fixes, if yes & still getting error then please contact SAG Support.

Thanks,

MR_as173d · September 16, 2015, 9:16pm

Diane, I saw the error which you gave in 7X versioin but in latest version I didn’t.

Thanks,

Diane_Estes · September 17, 2015, 4:41pm

We are running 9.8, and due to memory issues are seeing TerraCotta fail, we’ve increased memory on our VMs we’re running on, and will see if this alleviates these log statements we’re seeing. Thanks!

MR_as173d · September 17, 2015, 7:40pm

Thanks for sharing, please update us if you still the same errors again.

Thanks,

MR_as173d · September 17, 2015, 7:41pm

Thanks for sharing, please update us if you still the same errors again.

Thanks,

Rajiv_G · November 16, 2015, 2:28pm

We have been using Terracotta in WM 9.7 installed in AIX OS platform.

Facing same issue exception in WM server logs

Could not save session 246c9020e7371e33a333a7be4b6382e6 to the session cache. put timed out.
Could not save session 246c9020e7371e33a333a7be4b6382e6 to the session cache. put timed out.
Could not save session f64491e0bf201e3d8542c2956d80d8ba to the session cache. put timed out

How to check TS server is running or not ?
How to check what all fixes are applied on TS server?

Pls share navigation or steps to check.

rmg · November 16, 2015, 4:00pm

What is your terracotta version?

You can check the TS is running or not by checking terracotta logs by tailing or via tmc web page below

Terracotta_Bigmemoryinstall folder/server-logs/terracotta-server.log

http://xxxxx:9889/tmc/ (make sure you have started TS management console via /tools/management-console)

HTH,
RMG

Mahesh_K_Sreenivas · November 16, 2015, 5:36pm

Answers below

1> Via TMC (Terracotta Management Console)
2> Fixes installed can also be viewed via CC.

rmg · November 16, 2015, 5:59pm

I believe CCE doesn’t support the SPM for BigMemory at least I can say with 4.1.5. Can’t comment about the latest if it started supporting or not.

HTH,
RMG

Rajiv_G · November 17, 2015, 2:02pm

In Terracotta_Bigmemoryinstall folder/server-logs/terracotta-server.log

./TS terracotta server is running, as i can see process for same in OS AIX platform

I believe TS tmc web page is not coming bcoz of license issue & I didn’t configured TS in CC console page as well so
Is there any way in while login in AIX unix box i can check which version TS is belong to and what all fixes are applied ?

rmg · November 17, 2015, 3:36pm

May be please check the Terracotta folder or license file and determine the version details etc… the filename would be:

terracotta-license.key

Did you check with your wM Admin resource also?

HTH,
RMG

system · December 19, 2016, 8:49am

Hi,

I am facing the same error in my environment for past two days,

My IS version is 9.0 and Terracotta servers are up during the time when I get this issue.

The server gets hang and we are restarting it every time.

Any inputs please.

Thanks,
Sathya

Ramanjaneyulu_Borusu · July 12, 2017, 7:43pm

Hello Experts,

I’m facing the same issue in my wm9.10 IS server.
In IS servers logs I’m able to see 1000s of same errors as you got previously.

The cluster is now not operational.
2017-07-12 09:52:37 EDT [ISS.0033.0154E] Could not save session 1749b6b0751617dbbd28ffffffffd821 to the session cache. put timed out.
2017-07-12 09:52:37 EDT [ISS.0033.0154E] Could not save session 1749b6b0751617dbbd28ffffffffd821 to the session cache. put timed out.
2017-07-12 09:52:37 EDT [ISS.0033.0154E] Could not save session 6abf8440aea31c06bc90ffffffffd7f8 to the session cache. put timed out.
2017-07-12 09:52:37 EDT [ISS.0033.0154E] Could not save session 6abf8440aea31c06bc90ffffffffd7f8 to the session cache. put timed out.
2017-07-12 09:52:55 EDT [ISS.0033.0154E] Could not save session 1749b6b0751617dbbd28ffffffffd821 to the session cache. put timed out.
2017-07-12 09:52:55 EDT [ISS.0033.0154E] Could not save session 6abf8440aea31c06bc90ffffffffd7f8 to the session cache. put timed out.
2017-07-12 09:52:55 EDT [ISS.0033.0154E] Could not save session 6abf8440aea31c06bc90ffffffffd7f8 to the session cache. put timed out.
2017-07-12 09:53:28 EDT [ISS.0033.0154E] Could not save session 1749b6b0751617dbbd28ffffffffd821 to the session cache. put timed out.

Because of this issue periodically IS is going to offline as well as TSA.

Can please suggest how to resolve this issue.

Thanks in advance.

Thanks,
Ram.

ram.dhasaradh · October 10, 2018, 4:45pm

Diane Estes , Is it resolved after increasing memory ?

Diane_Estes · October 10, 2018, 5:08pm

Yes it helped

Sridhar_Pavithram2 · February 19, 2019, 11:54pm

Hi,

I am getting the same error.

My Terracotta server memory is configured as 4GB.I want to increase to 8GB.
Can someone advise where to increase this Memory configuration.I am using IS9.12 on Solaris machine.

Mahesh_K_Sreenivas · February 20, 2019, 1:14am

C:\SoftwareAG103\Terracotta\server\wrapper\conf\wrapper-tsa.conf