ROSETTANET

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Hi Guys,

Your quick help is appreciated,In our project X ,we are receiving PIP3C9vV11.00 Initiate Return Product Confirmation Notification Return Provider Document from my client and Rosettanet recieve service is routing it to TN.

But when it get routed it’s not instantiating process instance.In sever logs , i am seeing below errors

Error1-2018-07-16 05:13:24 UTC [ISU.0000.9999E] Estd_1531718003361;Proxy=Estd_1531718003360:com.wm.estd.common.log.EstdLog.log:123: Error while executing the service ‘pub.prt.tn:matchBizDoc’.With input=>>>BasicData:bizdoc=>>>com.wm.app.tn.doc.BizDocEnvelope:InternalID=50c1lv00cigo3ram00000oeg,DocType=
------( Document Type )------

Installed fix-RN_7.1_SP2_Fix14 to resolve this error as suggested in SAG Knowledge base.

After installing this fix i got the below error:

2018-07-16 05:13:24 UTC [ISU.0000.9999E] Estd_1531718003361;Proxy=Estd_1531718003360:com.wm.estd.common.log.EstdLog.log:123: Active process model not found for business document ‘PIP3C9vV11.00 Initiate Return Product Confirmation Notification Return Provider Document’. Ensure that the required process model is built and uploaded. Reason:com.wm.estd.rosettaNet.NoMatchingActiveModelAvailableException: Active process model not found for business document ‘PIP3C9vV11.00 Initiate Return Product Confirmation Notification Return Provider Document’. Ensure that the required process model is built and uploaded.
2018-07-16 05:13:24 UTC [TNS.0000.2073I] Inserting doc 50c1lv00cigo3ram00000oeg into data store.
2018-07-16 05:13:25 UTC [ISU.0000.9999I] Estd_1531718003361;Proxy=Estd_1531718003360:com.wm.estd.common.log.EstdLog.log:123: Cannot execute the asynchronous request Reason:com.wm.estd.rosettaNet.RosettaNetException: Active process model not found for business document ‘PIP3C9vV11.00 Initiate Return Product Confirmation Notification Return Provider Document’. Ensure that the required process model is built and uploaded.

Process Model exists and it’s enabled.I am not sure why we are getting this error.

Can you please help guys.

@Holgan your help is much appreciated.

2

the error: "Active process model not found for business document ‘PIP3C9vV11.00 Initiate Return Product Confirmation Notification Return Provider Document’. Ensure that the required process model is built and uploaded. " suggests that your model is not existing or not enabled.
also check if the model is taking the exact doc type as input document.

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Thank you! Tong Wang! for the response.

We tried checking the input of the process model in it’s implementation. It has the same DOCType ID of TN.

Regards,
Sandeep VA