Process Models are not appearing properly in MWS 9.6

krishna · April 9, 2015, 12:21pm

Hi,

Process Models are not appearing properly in MWS 9.6 even after installing the WMPRT FIX5.
We tried to view in IE 9.0, Chorme and Mozilla FireFox.

Regards,
V.Krishna

goutham_reddy1 · April 9, 2015, 1:07pm

Hi Krishna,

We are also getting same error.Process models in process instances are in distorted.Please let me know if u find any resolution.

Regards,
Goutham M

Abhishek_Kumar_Gupta · April 9, 2015, 1:41pm

Hi Krishna,

There was similar issue for which fix “MON_9.6_MWS_Fix1” has been released. Can you install the latest fix of monitor and check whether that resolves the issue or not.

Thanks & Regards,
Abhishek

Mahesh_K_Sreenivas · April 9, 2015, 4:01pm

Try with different supported browsers if its the same issue.

Contact SAG support with screen shots. They are the one who can suggest you the best fix levels for your issue.

Holger_von_Thomsen · April 9, 2015, 4:54pm

As these fixes have relations to each other, I suggest installing the latest fixes for PRT/PE and Monitor to IS and for MonitorUI to MWS.

The latest Fixes I know of are:
PRT_9.6_Fix6 (ProcessEngine/ProcessRunTime)
MON_9.6_Fix5 (Monitor)
MON_9.6_MWS_Fix8 (MonitorUI)

The readmes for these fixes are available from Empower.

These fixes might have dependencies on other fixes like SharedComponents or IS-Core

Regards,
Holger

krishna · April 15, 2015, 11:30am

Hi Holger,

after installing the below, issue has been resolved. Thank you.