How can we automatically monitor transactions in TN so that we will know when a particular document type has transactions failing for extended periods of time? (so we can respond to the problem, before customers call us)
There is no automatic way out of box…you have to custom implement error notification monitoring capability for those failed documents.
We don’t want to be notified of each failure, only when a large percentage of errors occur in a short period, as this would signify that maybe a service was down.
In your case, i would suggest, you create a monitoring pkg, which can monitor your “service”, which will be helpful to identify, when it goes down, rather than checking for large volume of failed documents.
Another approach to consider is using TN services to query the TN transactions (doc type, status, etc.). If failures hit a threshold, then this custom monitoring service you write can send an email.
Yes,Rob’s approach is the one which i have suggested above…Can you try that option if it is feasible for you?