In our company - a large consumer products firm - we implemented Modeller/Monitor under 6/6.1 a few years back, but have struggled to bring our business users ‘on board’ with the concept of actively managing and controlling “their” own business processes. They are very ERP-centric, and are used to using their ERP system(s) as their source-of-truth for order and shipment status. We handle in excess of 3 million orders per calendar year, and are about to consolidate 6 ERP platforms into one (SAP ECC6).
For example, one major retailer sends us around 1,500 multi-line purchase orders every day, via EDIINT/AS2. Many of these orders we ship via a 3rd party logistics company, and then the retailer requires both a Purchase Order Acknowledgement, Advanced Shipping Notice, and electronic Invoice - classic full EDI supply chain.
Given the number of transactions flying around, it is my desire to lead our business users towards making greater use of tools such as Monitor (or whatever it is called now under 6.5) to provide a ‘dashboard’ for handling in-exception transactions.
I am interested in learing from forum members what solutions you have put in place using webMethods to assist your business users in similar circumstances.
The picture I have in my head is one of a simple web interface - probably .dsp pages driven out of the back of WmMonitor package - that refreshes every 30 seconds or so, and provides probably two “action panes” - one of a list of transactions where the process model has “failed” and requires human intervention, and one that keeps a heartbeat track of trading partners - and has red/amber/green traffic light indicators that give a heads-up display of the last time contact was available with a trading partner, etc.
If anyone has any practical thoughts/examples of this matter [ screen shots always welcome ] it would be great to hear from you.