[ISS.0098.0036C] Trigger encountered transport exception: [ISS.0098.9014] BrokerException:

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1

Hi Experts

I have disabled a trigger and deleted its corresponding client on broker. While enabling back the trigger, the corresponding client is not being created. The below exception is thrown:

[ISS.0098.0036C] ‘(triggername)’ encountered Transport Exception: [ISS.0098.9014] BrokerException: Unknown Client ID (225-1480): Could not reconnect client. Client ‘(clientname)’ does not exist.

The trigger is being enabled and is visible from IS page, but, i am unable to suspend the retrieval. It fails with below error:

[ISS.0098.9074] Unable to suspend document retrieval for Trigger “(triggername)”: 9091

When trying to add test client from MWS, it says

Problem in creation of the Test Client “(clientname)” in (brokername)@(brokerhost). Cannot create client ‘(clientname)’. The client has already been created.

When trying to delete the client using broker API, it says

com.wm.app.b2b.server.ServiceException: Exception: Unknown Client ID (225-1481): Could not complete operation. Client ‘(clientname)’ does not exist.

We tried restarting IS but of no use. Has anyone encountered the issue before. Any suggestions are welcome.

Thanks in advance

2

Hi,

Did you try to reload the package inside IS or to restart the IS from scratch (stop and then start, not restart)?

Which version of wM and Broker are you on?

Regards,
Holger

3

Hi

Thank you for getting back. Below are the answers:

Did you try to reload the package inside IS or to restart the IS from scratch (stop and then start, not restart)?
Yes, reloaded the package and yes, IS was stopped and started, but still no luck.

Which version of wM and Broker are you on?
IS on 9.7 and Broker on 9.6

4

Hi,

We are also encountering this same issue. Does anyone have an idea to what the resolution is ??

Version 9.8.0.0
Updates TNS_9.8_Fix2
IS_9.8_Core_Fix2

Cheers,
David

5

Did you check the status of trigger client on MWS?

The trigger client will be shown as disconnected in MWS. You have to manually delete the client from the broker so that trigger client gets re-created.

Disable trigger, delete trigger client on Broker and enable the trigger. Hope this helps.

6

We had to restart the broker after which the client was created

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