IS 10.15 is not coming up after installation

[Yogeshwar.Kabra]

Hi Team,

We have installed the 10.15 wM version and after the successful installation 10.15 IS server is not coming up as localhost:5555. For now, installation is done using an embedded database.

Can anyone help or suggest why 10.15 IS not coming up?

Notes:

• IS Service setup - Automatically (Running Status)
• This is on the client instance not on the trial version

Server Logs: Below are the final logs in the server.log file, As per the logs everything is loaded like Packages and all the startup services restarted as well.

Wrapper Logs: I can see below logs on wrapper.log file

STATUS | wrapper | 2024/02/29 08:45:37 | Launching a JVM…
INFO | jvm 1 | 2024/02/29 08:45:38 | WrapperManager: Initializing…
INFO | jvm 1 | 2024/02/29 08:45:38 | [ProxyLogManager] Taking over JUL
INFO | jvm 1 | 2024/02/29 08:45:38 | [ProxyLogManager] readConfiguration() → com.softwareag.platform.jul.proxy.DefaultLogManager@4c1d9d4b
INFO | jvm 1 | 2024/02/29 08:45:38 | Debug options:
INFO | jvm 1 | 2024/02/29 08:45:38 | file:/C:/SoftwareAG/profiles/IS_default/bin/.options not found
INFO | jvm 1 | 2024/02/29 08:45:38 | !SESSION 2024-02-29 08:45:38.581 -----------------------------------------------
INFO | jvm 1 | 2024/02/29 08:45:38 | eclipse.buildId=unknown
INFO | jvm 1 | 2024/02/29 08:45:38 | java.version=11.0.21
INFO | jvm 1 | 2024/02/29 08:45:38 | java.vendor=Azul Systems, Inc.
INFO | jvm 1 | 2024/02/29 08:45:38 | BootLoader constants: OS=win32, ARCH=x86_64, WS=win32, NL=en_US
*INFO | jvm 1 | 2024/02/29 08:45:38 | *
INFO | jvm 1 | 2024/02/29 08:45:38 | !ENTRY com.softwareag.platform.hook.locations 1 0 2024-02-29 08:45:38.768
INFO | jvm 1 | 2024/02/29 08:45:38 | !MESSAGE Registering the location resolver hooks.
*INFO | jvm 1 | 2024/02/29 08:45:38 | *
INFO | jvm 1 | 2024/02/29 08:45:38 | !ENTRY com.softwareag.platform.hook.mirrors 1 0 2024-02-29 08:45:38.768
INFO | jvm 1 | 2024/02/29 08:45:38 | !MESSAGE Registering the mirror bundle management hooks.
*INFO | jvm 1 | 2024/02/29 08:45:38 | *
INFO | jvm 1 | 2024/02/29 08:45:38 | !ENTRY com.softwareag.platform.hook.shutdown 1 0 2024-02-29 08:45:38.784
INFO | jvm 1 | 2024/02/29 08:45:38 | !MESSAGE Registering the shutdown hook.
*INFO | jvm 1 | 2024/02/29 08:45:39 | *
INFO | jvm 1 | 2024/02/29 08:45:39 | !ENTRY com.softwareag.platform.hook.locations 1 0 2024-02-29 08:45:39.128
INFO | jvm 1 | 2024/02/29 08:45:39 | !MESSAGE Discovered location: osgi.user.area=file:/C:/Windows/system32/config/systemprofile/user/
*INFO | jvm 1 | 2024/02/29 08:45:39 | *
INFO | jvm 1 | 2024/02/29 08:45:39 | !ENTRY com.softwareag.platform.hook.locations 1 0 2024-02-29 08:45:39.128
INFO | jvm 1 | 2024/02/29 08:45:39 | !MESSAGE Discovered location: osgi.instance.area=file:/C:/SoftwareAG/profiles/IS_default/workspace/
*INFO | jvm 1 | 2024/02/29 08:45:39 | *
INFO | jvm 1 | 2024/02/29 08:45:39 | !ENTRY com.softwareag.platform.hook.locations 1 0 2024-02-29 08:45:39.128
INFO | jvm 1 | 2024/02/29 08:45:39 | !MESSAGE Discovered location: osgi.configuration.area=file:/C:/SoftwareAG/profiles/IS_default/configuration/
*INFO | jvm 1 | 2024/02/29 08:45:39 | *
INFO | jvm 1 | 2024/02/29 08:45:39 | !ENTRY com.softwareag.platform.hook.locations 1 0 2024-02-29 08:45:39.143
INFO | jvm 1 | 2024/02/29 08:45:39 | !MESSAGE Discovered location: osgi.install.area=file:/C:/SoftwareAG/profiles/IS_default/
*INFO | jvm 1 | 2024/02/29 08:45:39 | *
INFO | jvm 1 | 2024/02/29 08:45:39 | !ENTRY com.softwareag.platform.hook.locations 1 0 2024-02-29 08:45:39.143
INFO | jvm 1 | 2024/02/29 08:45:39 | !MESSAGE Discovered location: eclipse.home.location=file:/C:/SoftwareAG/profiles/IS_default/
*INFO | jvm 1 | 2024/02/29 08:45:39 | *
INFO | jvm 1 | 2024/02/29 08:45:39 | !ENTRY com.softwareag.platform.hook.locations 1 0 2024-02-29 08:45:39.159
INFO | jvm 1 | 2024/02/29 08:45:39 | !MESSAGE Replacing system property sag.install.area->@url:osgi.install.area/…/… with sag.install.area->file:/C:/SoftwareAG/
*INFO | jvm 1 | 2024/02/29 08:45:39 | *
INFO | jvm 1 | 2024/02/29 08:45:39 | !ENTRY com.softwareag.platform.hook.locations 1 0 2024-02-29 08:45:39.175
INFO | jvm 1 | 2024/02/29 08:45:39 | !MESSAGE Discovered location: sag.install.area=file:/C:/SoftwareAG/
*INFO | jvm 1 | 2024/02/29 08:45:39 | *
INFO | jvm 1 | 2024/02/29 08:45:39 | !ENTRY com.softwareag.platform.hook.locations 1 0 2024-02-29 08:45:39.175
INFO | jvm 1 | 2024/02/29 08:45:39 | !MESSAGE Registered location sag.install.area=file:/C:/SoftwareAG/
INFO | jvm 1 | 2024/02/29 08:45:39 | [Thu Feb 29 08:45:39 GMT 2024] [INFO] Bootstrap: Initialized shutdown handler to com.softwareag.platform.hook.shutdown.HookConfiguratorImpl$$Lambda$80/0x00000001001db040@6eb6ec3a
INFO | jvm 1 | 2024/02/29 08:45:39 | [Thu Feb 29 08:45:39 GMT 2024] [INFO] Bootstrap: Exteral shutdown disabled. No shutdown anchor set with system property ‘com.softwareag.platform.bootstrap.anchor’.
*INFO | jvm 1 | 2024/02/29 08:45:39 | *
INFO | jvm 1 | 2024/02/29 08:45:39 | !ENTRY com.softwareag.platform.hook.shutdown 1 0 2024-02-29 08:45:39.206
INFO | jvm 1 | 2024/02/29 08:45:39 | !MESSAGE Initialized graceful shutdown handler.
INFO | jvm 1 | 2024/02/29 08:45:39 | [ProxyLogManager] setDelegate: com.softwareag.platform.jul.proxy.DefaultLogManager@4c1d9d4b → com.webMethods.sc.logging.jul.HandlerLogManager@5e689fab
INFO | jvm 1 | 2024/02/29 08:45:41 | ESAPI: WARNING: System property [org.owasp.esapi.opsteam] is not set
INFO | jvm 1 | 2024/02/29 08:45:41 | ESAPI: WARNING: System property [org.owasp.esapi.devteam] is not set
INFO | jvm 1 | 2024/02/29 08:45:41 | ESAPI: SecurityConfiguration for ESAPI.Logger not found in ESAPI.properties. Using default: org.owasp.esapi.logging.java.JavaLogFactory
INFO | jvm 1 | 2024/02/29 08:45:41 | [ProxyLogManager] readConfiguration(org.eclipse.osgi.storage.bundlefile.ZipBundleFile$ZipBundleEntryInputStream@5a90d311) → com.webMethods.sc.logging.jul.HandlerLogManager@5e689fab
INFO | jvm 1 | 2024/02/29 08:45:41 | ESAPI: SecurityConfiguration for ESAPI.Logger not found in ESAPI.properties. Using default: org.owasp.esapi.logging.java.JavaLogFactory
INFO | jvm 1 | 2024/02/29 08:45:41 | ESAPI: SecurityConfiguration for ESAPI.Logger not found in ESAPI.properties. Using default: org.owasp.esapi.logging.java.JavaLogFactory
INFO | jvm 1 | 2024/02/29 08:45:41 | ESAPI: SecurityConfiguration for ESAPI.Logger not found in ESAPI.properties. Using default: org.owasp.esapi.logging.java.JavaLogFactory
INFO | jvm 1 | 2024/02/29 08:45:41 | ESAPI: SecurityConfiguration for ESAPI.Logger not found in ESAPI.properties. Using default: org.owasp.esapi.logging.java.JavaLogFactory
*INFO | jvm 1 | 2024/02/29 08:45:44 | *
INFO | jvm 1 | 2024/02/29 08:45:44 | !ENTRY com.softwareag.platform.hook.mirrors 1 0 2024-02-29 08:45:44.161
INFO | jvm 1 | 2024/02/29 08:45:44 | !MESSAGE Overriding ClassLoader of com.softwareag.osgi.is.proxy_10.15.0.0008-0674 with tracker (service.pid=com.softwareag.osgi.is.classloader)
INFO | jvm 1 | 2024/02/29 08:45:48 | ESAPI: WARNING: System property [org.owasp.esapi.opsteam] is not set
INFO | jvm 1 | 2024/02/29 08:45:48 | ESAPI: WARNING: System property [org.owasp.esapi.devteam] is not set
INFO | jvm 1 | 2024/02/29 08:45:48 | ESAPI: Attempting to load ESAPI.properties via file I/O.
INFO | jvm 1 | 2024/02/29 08:45:48 | ESAPI: Attempting to load ESAPI.properties as resource file via file I/O.
INFO | jvm 1 | 2024/02/29 08:45:48 | ESAPI: Not found in ‘org.owasp.esapi.resources’ directory or file not readable: C:\SoftwareAG\IntegrationServer\instances\default\ESAPI.properties
INFO | jvm 1 | 2024/02/29 08:45:48 | ESAPI: Not found in SystemResource Directory/resourceDirectory: .esapi\ESAPI.properties
INFO | jvm 1 | 2024/02/29 08:45:48 | ESAPI: Not found in ‘user.home’ (C:\Windows\system32\config\systemprofile) directory: C:\Windows\system32\config\systemprofile\esapi\ESAPI.properties
INFO | jvm 1 | 2024/02/29 08:45:48 | ESAPI: Loading ESAPI.properties via file I/O failed. Exception was: java.io.FileNotFoundException
INFO | jvm 1 | 2024/02/29 08:45:48 | ESAPI: Attempting to load ESAPI.properties via the classpath.
INFO | jvm 1 | 2024/02/29 08:45:49 | ESAPI: SUCCESSFULLY LOADED ESAPI.properties via the CLASSPATH from ‘/ (root)’ using current thread context class loader!
INFO | jvm 1 | 2024/02/29 08:45:49 | ESAPI: SecurityConfiguration for Validator.ConfigurationFile.MultiValued not found in ESAPI.properties. Using default: false
INFO | jvm 1 | 2024/02/29 08:45:49 | ESAPI: Attempting to load validation.properties via file I/O.
INFO | jvm 1 | 2024/02/29 08:45:49 | ESAPI: Attempting to load validation.properties as resource file via file I/O.
INFO | jvm 1 | 2024/02/29 08:45:49 | ESAPI: Not found in ‘org.owasp.esapi.resources’ directory or file not readable: C:\SoftwareAG\IntegrationServer\instances\default\validation.properties
INFO | jvm 1 | 2024/02/29 08:45:49 | ESAPI: Not found in SystemResource Directory/resourceDirectory: .esapi\validation.properties
INFO | jvm 1 | 2024/02/29 08:45:49 | ESAPI: Not found in ‘user.home’ (C:\Windows\system32\config\systemprofile) directory: C:\Windows\system32\config\systemprofile\esapi\validation.properties
INFO | jvm 1 | 2024/02/29 08:45:49 | ESAPI: Loading validation.properties via file I/O failed.
INFO | jvm 1 | 2024/02/29 08:45:49 | ESAPI: Attempting to load validation.properties via the classpath.
INFO | jvm 1 | 2024/02/29 08:45:49 | ESAPI: SUCCESSFULLY LOADED validation.properties via the CLASSPATH from ‘/ (root)’ using current thread context class loader!
INFO | jvm 1 | 2024/02/29 08:45:49 | [ProxyLogManager] readConfiguration(java.io.BufferedInputStream@2b8792c0) → com.webMethods.sc.logging.jul.HandlerLogManager@5e689fab
INFO | jvm 1 | 2024/02/29 08:45:49 | INFO: Getting audit config from it’s default location.
INFO | jvm 1 | 2024/02/29 08:45:49 | WARNING: Audit configuration neither exists, nor could be found on the classpath. Auditing will not work.
INFO | jvm 1 | 2024/02/29 08:45:49 | INFO: Using dummy audit implementation.
INFO | jvm 1 | 2024/02/29 08:45:59 | [Thu Feb 29 08:45:59.044 GMT 2024] [webMethods Integration Server] Setting log level to ERROR
INFO | jvm 1 | 2024/02/29 08:45:59 | --------- Log File Closed ---------
*INFO | jvm 1 | 2024/02/29 08:45:59 | *
*INFO | jvm 1 | 2024/02/29 08:45:59 | *
INFO | jvm 1 | 2024/02/29 08:46:00 | WARNING: An illegal reflective access operation has occurred
INFO | jvm 1 | 2024/02/29 08:46:00 | WARNING: Illegal reflective access by com.google.inject.internal.cglib.core.$ReflectUtils$2 (file:C:/SoftwareAG/IntegrationServer/lib/jars/guice-3.0.0.jar) to method java.lang.ClassLoader.defineClass(java.lang.String,byte[],int,int,java.security.ProtectionDomain)
INFO | jvm 1 | 2024/02/29 08:46:00 | WARNING: Please consider reporting this to the maintainers of com.google.inject.internal.cglib.core.$ReflectUtils$2
INFO | jvm 1 | 2024/02/29 08:46:00 | WARNING: Use --illegal-access=warn to enable warnings of further illegal reflective access operations
INFO | jvm 1 | 2024/02/29 08:46:00 | WARNING: All illegal access operations will be denied in a future release
INFO | jvm 1 | 2024/02/29 08:46:00 | check the server.log for more details
INFO | jvm 1 | 2024/02/29 08:46:01 | [ProxyLogManager] reset() → com.webMethods.sc.logging.jul.HandlerLogManager@5e689fab
INFO | jvm 1 | 2024/02/29 08:46:02 | [Thu Feb 29 08:46:02 GMT 2024] [INFO] Bootstrap: Stopping…
INFO | jvm 1 | 2024/02/29 08:46:03 | [ProxyLogManager] setDelegate: com.webMethods.sc.logging.jul.HandlerLogManager@5e689fab → com.softwareag.platform.jul.proxy.DefaultLogManager@4c1d9d4b
INFO | jvm 1 | 2024/02/29 08:46:03 | [Thu Feb 29 08:46:03 GMT 2024] [INFO] Bootstrap: Stopped
STATUS | wrapper | 2024/02/29 08:46:05 | ← Wrapper Stopped
STATUS | wrapper | 2024/02/29 08:46:52 | Base configuration file is C:\SoftwareAG\profiles\IS_default\configuration\wrapper.conf
STATUS | wrapper | 2024/02/29 08:46:52 | Found #include file in C:\SoftwareAG\profiles\IS_default\configuration\wrapper.conf: %OSGI_INSTALL_AREA%/configuration/wrapper-license.conf
STATUS | wrapper | 2024/02/29 08:46:52 | After environment variable replacements: C:\SoftwareAG\profiles\IS_default/configuration/wrapper-license.conf
STATUS | wrapper | 2024/02/29 08:46:52 | Reading included configuration file, C:\SoftwareAG\profiles\IS_default\configuration\wrapper-license.conf
STATUS | wrapper | 2024/02/29 08:46:52 | Found #include file in C:\SoftwareAG\profiles\IS_default\configuration\wrapper.conf: %OSGI_INSTALL_AREA%/configuration/custom_wrapper.conf
STATUS | wrapper | 2024/02/29 08:46:52 | After environment variable replacements: C:\SoftwareAG\profiles\IS_default/configuration/custom_wrapper.conf
STATUS | wrapper | 2024/02/29 08:46:52 | Reading included configuration file, C:\SoftwareAG\profiles\IS_default\configuration\custom_wrapper.conf
STATUS | wrapper | 2024/02/29 08:46:52 | → Wrapper Started as Service
STATUS | wrapper | 2024/02/29 08:46:52 | Java Service Wrapper Standard Edition 64-bit 3.5.50
STATUS | wrapper | 2024/02/29 08:46:52 | Copyright (C) 1999-2022 Tanuki Software, Ltd. All Rights Reserved.
STATUS | wrapper | 2024/02/29 08:46:52 | http://wrapper.tanukisoftware.com
STATUS | wrapper | 2024/02/29 08:46:52 | Licensed to Software AG for Software AG Integration Server
*STATUS | wrapper | 2024/02/29 08:46:52 | *
STATUS | wrapper | 2024/02/29 08:46:52 | Launching a JVM…
INFO | jvm 1 | 2024/02/29 08:46:53 | WrapperManager: Initializing…
INFO | jvm 1 | 2024/02/29 08:46:53 | [ProxyLogManager] Taking over JUL
INFO | jvm 1 | 2024/02/29 08:46:53 | [ProxyLogManager] readConfiguration() → com.softwareag.platform.jul.proxy.DefaultLogManager@4c1d9d4b
INFO | jvm 1 | 2024/02/29 08:46:53 | Debug options:
INFO | jvm 1 | 2024/02/29 08:46:53 | file:/C:/SoftwareAG/profiles/IS_default/bin/.options not found
INFO | jvm 1 | 2024/02/29 08:46:53 | !SESSION 2024-02-29 08:46:53.650 -----------------------------------------------
INFO | jvm 1 | 2024/02/29 08:46:53 | eclipse.buildId=unknown
INFO | jvm 1 | 2024/02/29 08:46:53 | java.version=11.0.21
INFO | jvm 1 | 2024/02/29 08:46:53 | java.vendor=Azul Systems, Inc.
INFO | jvm 1 | 2024/02/29 08:46:53 | BootLoader constants: OS=win32, ARCH=x86_64, WS=win32, NL=en_US
*INFO | jvm 1 | 2024/02/29 08:46:53 | *
INFO | jvm 1 | 2024/02/29 08:46:53 | !ENTRY com.softwareag.platform.hook.locations 1 0 2024-02-29 08:46:53.837
INFO | jvm 1 | 2024/02/29 08:46:53 | !MESSAGE Registering the location resolver hooks.
*INFO | jvm 1 | 2024/02/29 08:46:53 | *
INFO | jvm 1 | 2024/02/29 08:46:53 | !ENTRY com.softwareag.platform.hook.mirrors 1 0 2024-02-29 08:46:53.837
INFO | jvm 1 | 2024/02/29 08:46:53 | !MESSAGE Registering the mirror bundle management hooks.
*INFO | jvm 1 | 2024/02/29 08:46:53 | *
INFO | jvm 1 | 2024/02/29 08:46:53 | !ENTRY com.softwareag.platform.hook.shutdown 1 0 2024-02-29 08:46:53.837
INFO | jvm 1 | 2024/02/29 08:46:53 | !MESSAGE Registering the shutdown hook.
*INFO | jvm 1 | 2024/02/29 08:46:54 | *
INFO | jvm 1 | 2024/02/29 08:46:54 | !ENTRY com.softwareag.platform.hook.locations 1 0 2024-02-29 08:46:54.181
INFO | jvm 1 | 2024/02/29 08:46:54 | !MESSAGE Discovered location: osgi.user.area=file:/C:/Windows/system32/config/systemprofile/user/
*INFO | jvm 1 | 2024/02/29 08:46:54 | *
INFO | jvm 1 | 2024/02/29 08:46:54 | !ENTRY com.softwareag.platform.hook.locations 1 0 2024-02-29 08:46:54.181
INFO | jvm 1 | 2024/02/29 08:46:54 | !MESSAGE Discovered location: osgi.instance.area=file:/C:/SoftwareAG/profiles/IS_default/workspace/
*INFO | jvm 1 | 2024/02/29 08:46:54 | *
INFO | jvm 1 | 2024/02/29 08:46:54 | !ENTRY com.softwareag.platform.hook.locations 1 0 2024-02-29 08:46:54.181
INFO | jvm 1 | 2024/02/29 08:46:54 | !MESSAGE Discovered location: osgi.configuration.area=file:/C:/SoftwareAG/profiles/IS_default/configuration/
*INFO | jvm 1 | 2024/02/29 08:46:54 | *
INFO | jvm 1 | 2024/02/29 08:46:54 | !ENTRY com.softwareag.platform.hook.locations 1 0 2024-02-29 08:46:54.197
INFO | jvm 1 | 2024/02/29 08:46:54 | !MESSAGE Discovered location: osgi.install.area=file:/C:/SoftwareAG/profiles/IS_default/
*INFO | jvm 1 | 2024/02/29 08:46:54 | *
INFO | jvm 1 | 2024/02/29 08:46:54 | !ENTRY com.softwareag.platform.hook.locations 1 0 2024-02-29 08:46:54.197
INFO | jvm 1 | 2024/02/29 08:46:54 | !MESSAGE Discovered location: eclipse.home.location=file:/C:/SoftwareAG/profiles/IS_default/
*INFO | jvm 1 | 2024/02/29 08:46:54 | *
INFO | jvm 1 | 2024/02/29 08:46:54 | !ENTRY com.softwareag.platform.hook.locations 1 0 2024-02-29 08:46:54.228
INFO | jvm 1 | 2024/02/29 08:46:54 | !MESSAGE Replacing system property sag.install.area->@url:osgi.install.area/…/… with sag.install.area->file:/C:/SoftwareAG/
*INFO | jvm 1 | 2024/02/29 08:46:54 | *
INFO | jvm 1 | 2024/02/29 08:46:54 | !ENTRY com.softwareag.platform.hook.locations 1 0 2024-02-29 08:46:54.228
INFO | jvm 1 | 2024/02/29 08:46:54 | !MESSAGE Discovered location: sag.install.area=file:/C:/SoftwareAG/
*INFO | jvm 1 | 2024/02/29 08:46:54 | *
INFO | jvm 1 | 2024/02/29 08:46:54 | !ENTRY com.softwareag.platform.hook.locations 1 0 2024-02-29 08:46:54.243
INFO | jvm 1 | 2024/02/29 08:46:54 | !MESSAGE Registered location sag.install.area=file:/C:/SoftwareAG/
INFO | jvm 1 | 2024/02/29 08:46:54 | [Thu Feb 29 08:46:54 GMT 2024] [INFO] Bootstrap: Initialized shutdown handler to com.softwareag.platform.hook.shutdown.HookConfiguratorImpl$$Lambda$80/0x00000001001db040@664b110b
INFO | jvm 1 | 2024/02/29 08:46:54 | [Thu Feb 29 08:46:54 GMT 2024] [INFO] Bootstrap: Exteral shutdown disabled. No shutdown anchor set with system property ‘com.softwareag.platform.bootstrap.anchor’.
*INFO | jvm 1 | 2024/02/29 08:46:54 | *
INFO | jvm 1 | 2024/02/29 08:46:54 | !ENTRY com.softwareag.platform.hook.shutdown 1 0 2024-02-29 08:46:54.259
INFO | jvm 1 | 2024/02/29 08:46:54 | !MESSAGE Initialized graceful shutdown handler.
INFO | jvm 1 | 2024/02/29 08:46:54 | [ProxyLogManager] setDelegate: com.softwareag.platform.jul.proxy.DefaultLogManager@4c1d9d4b → com.webMethods.sc.logging.jul.HandlerLogManager@3413b614
INFO | jvm 1 | 2024/02/29 08:46:55 | ESAPI: WARNING: System property [org.owasp.esapi.opsteam] is not set
INFO | jvm 1 | 2024/02/29 08:46:55 | ESAPI: WARNING: System property [org.owasp.esapi.devteam] is not set
INFO | jvm 1 | 2024/02/29 08:46:55 | ESAPI: SecurityConfiguration for ESAPI.Logger not found in ESAPI.properties. Using default: org.owasp.esapi.logging.java.JavaLogFactory
INFO | jvm 1 | 2024/02/29 08:46:55 | [ProxyLogManager] readConfiguration(org.eclipse.osgi.storage.bundlefile.ZipBundleFile$ZipBundleEntryInputStream@78cdf69a) → com.webMethods.sc.logging.jul.HandlerLogManager@3413b614
INFO | jvm 1 | 2024/02/29 08:46:55 | ESAPI: SecurityConfiguration for ESAPI.Logger not found in ESAPI.properties. Using default: org.owasp.esapi.logging.java.JavaLogFactory
INFO | jvm 1 | 2024/02/29 08:46:55 | ESAPI: SecurityConfiguration for ESAPI.Logger not found in ESAPI.properties. Using default: org.owasp.esapi.logging.java.JavaLogFactory
INFO | jvm 1 | 2024/02/29 08:46:55 | ESAPI: SecurityConfiguration for ESAPI.Logger not found in ESAPI.properties. Using default: org.owasp.esapi.logging.java.JavaLogFactory
INFO | jvm 1 | 2024/02/29 08:46:55 | ESAPI: SecurityConfiguration for ESAPI.Logger not found in ESAPI.properties. Using default: org.owasp.esapi.logging.java.JavaLogFactory
*INFO | jvm 1 | 2024/02/29 08:46:59 | *
INFO | jvm 1 | 2024/02/29 08:46:59 | !ENTRY com.softwareag.platform.hook.mirrors 1 0 2024-02-29 08:46:59.058
INFO | jvm 1 | 2024/02/29 08:46:59 | !MESSAGE Overriding ClassLoader of com.softwareag.osgi.is.proxy_10.15.0.0008-0674 with tracker (service.pid=com.softwareag.osgi.is.classloader)
INFO | jvm 1 | 2024/02/29 08:47:02 | ESAPI: WARNING: System property [org.owasp.esapi.opsteam] is not set
INFO | jvm 1 | 2024/02/29 08:47:02 | ESAPI: WARNING: System property [org.owasp.esapi.devteam] is not set
INFO | jvm 1 | 2024/02/29 08:47:02 | ESAPI: Attempting to load ESAPI.properties via file I/O.
INFO | jvm 1 | 2024/02/29 08:47:02 | ESAPI: Attempting to load ESAPI.properties as resource file via file I/O.
INFO | jvm 1 | 2024/02/29 08:47:02 | ESAPI: Not found in ‘org.owasp.esapi.resources’ directory or file not readable: C:\SoftwareAG\IntegrationServer\instances\default\ESAPI.properties
INFO | jvm 1 | 2024/02/29 08:47:02 | ESAPI: Not found in SystemResource Directory/resourceDirectory: .esapi\ESAPI.properties
INFO | jvm 1 | 2024/02/29 08:47:02 | ESAPI: Not found in ‘user.home’ (C:\Windows\system32\config\systemprofile) directory: C:\Windows\system32\config\systemprofile\esapi\ESAPI.properties
INFO | jvm 1 | 2024/02/29 08:47:02 | ESAPI: Loading ESAPI.properties via file I/O failed. Exception was: java.io.FileNotFoundException
INFO | jvm 1 | 2024/02/29 08:47:02 | ESAPI: Attempting to load ESAPI.properties via the classpath.
INFO | jvm 1 | 2024/02/29 08:47:02 | ESAPI: SUCCESSFULLY LOADED ESAPI.properties via the CLASSPATH from ‘/ (root)’ using current thread context class loader!
INFO | jvm 1 | 2024/02/29 08:47:02 | ESAPI: SecurityConfiguration for Validator.ConfigurationFile.MultiValued not found in ESAPI.properties. Using default: false
INFO | jvm 1 | 2024/02/29 08:47:02 | ESAPI: Attempting to load validation.properties via file I/O.
INFO | jvm 1 | 2024/02/29 08:47:02 | ESAPI: Attempting to load validation.properties as resource file via file I/O.
INFO | jvm 1 | 2024/02/29 08:47:02 | ESAPI: Not found in ‘org.owasp.esapi.resources’ directory or file not readable: C:\SoftwareAG\IntegrationServer\instances\default\validation.properties
INFO | jvm 1 | 2024/02/29 08:47:02 | ESAPI: Not found in SystemResource Directory/resourceDirectory: .esapi\validation.properties
INFO | jvm 1 | 2024/02/29 08:47:02 | ESAPI: Not found in ‘user.home’ (C:\Windows\system32\config\systemprofile) directory: C:\Windows\system32\config\systemprofile\esapi\validation.properties
INFO | jvm 1 | 2024/02/29 08:47:02 | ESAPI: Loading validation.properties via file I/O failed.
INFO | jvm 1 | 2024/02/29 08:47:02 | ESAPI: Attempting to load validation.properties via the classpath.
INFO | jvm 1 | 2024/02/29 08:47:02 | ESAPI: SUCCESSFULLY LOADED validation.properties via the CLASSPATH from ‘/ (root)’ using current thread context class loader!
INFO | jvm 1 | 2024/02/29 08:47:02 | [ProxyLogManager] readConfiguration(java.io.BufferedInputStream@4a9c8e21) → com.webMethods.sc.logging.jul.HandlerLogManager@3413b614
INFO | jvm 1 | 2024/02/29 08:47:02 | INFO: Getting audit config from it’s default location.
INFO | jvm 1 | 2024/02/29 08:47:02 | WARNING: Audit configuration neither exists, nor could be found on the classpath. Auditing will not work.
INFO | jvm 1 | 2024/02/29 08:47:02 | INFO: Using dummy audit implementation.
INFO | jvm 1 | 2024/02/29 08:47:11 | [Thu Feb 29 08:47:11.371 GMT 2024] [webMethods Integration Server] Setting log level to ERROR
INFO | jvm 1 | 2024/02/29 08:47:11 | --------- Log File Closed ---------
*INFO | jvm 1 | 2024/02/29 08:47:11 | *
*INFO | jvm 1 | 2024/02/29 08:47:11 | *
INFO | jvm 1 | 2024/02/29 08:47:13 | WARNING: An illegal reflective access operation has occurred
INFO | jvm 1 | 2024/02/29 08:47:13 | WARNING: Illegal reflective access by com.google.inject.internal.cglib.core.$ReflectUtils$2 (file:C:/SoftwareAG/IntegrationServer/lib/jars/guice-3.0.0.jar) to method java.lang.ClassLoader.defineClass(java.lang.String,byte[],int,int,java.security.ProtectionDomain)
INFO | jvm 1 | 2024/02/29 08:47:13 | WARNING: Please consider reporting this to the maintainers of com.google.inject.internal.cglib.core.$ReflectUtils$2
INFO | jvm 1 | 2024/02/29 08:47:13 | WARNING: Use --illegal-access=warn to enable warnings of further illegal reflective access operations
INFO | jvm 1 | 2024/02/29 08:47:13 | WARNING: All illegal access operations will be denied in a future release
INFO | jvm 1 | 2024/02/29 08:47:32 | [STARTUP] Glue 8.0 Fix 9000 build 255**emphasized text

[Stephane.TAILLAND_emp]

Is this a traditional install using the SAG installer, or a containerized install?
Can you type the following command and give us the output?
curl -v localhost:5555

[Venkata_Kasi_Viswanath_Mugada1 (Kasi Mugada)]

The IS is up and running, since the server log entry in your screenshot says “Initialization completed in 32 seconds” and the port is initialized as well.

If you cannot access the IS page, then the must open the port on the firewall.

KM

[Yogeshwar.Kabra]

@Stephane.TAILLAND_emp - Using SAG Installer, below are the logs after performing the curl -v localhost:5555

curl -v localhost:5555
** Trying [::1]:5555…*
** Trying 127.0.0.1:5555…*
** connect to ::1 port 5555 failed: Connection refused*
** connect to 127.0.0.1 port 5555 failed: Connection refused*
** Failed to connect to localhost port 5555 after 1205 ms: Couldn’t connect to server*
** Closing connection*
curl: (7) Failed to connect to localhost port 5555 after 1205 ms: Couldn’t connect to server

[Yogeshwar.Kabra]

Yes Got it, let me check port on the firewall part as well.

[Yogeshwar.Kabra]

Thanks for your quick reply @Venkata_Kasi_Viswanath_Mugada1 @Stephane.TAILLAND_emp

I checked the PORT and firewall, so PORT is enabled on the server and all the firewall restrictions are turned off.

I can access the 10.15 IS using DNS/Server OR IP address but not using localhost:5555.

Thanks,
Yogesh

[Stephane.TAILLAND_emp]

Try ‘netstat -aon | findstr :5555’ to confirm the IS process is listening to connections on port 5555.

If you’re using a VPN or a HTTP proxy, then it could impact localhost communications.
Try with ‘curl --noproxy “*” http://localhost:5555’ (which bypasses all proxies) and see what you get.

You can also try making a call with your computer name in the url instead of localhost, you never know…

If all this isn’t working, can you access other local servers via localhost? Something like a local database, a nginx webserver, maybe even a local UM realm.

[Yogeshwar.Kabra]

Tried both commands and got the below info:

netstat -aon | findstr :5555

curl --noproxy “*” http://localhost:5555’
(7) Failed to connect to localhost port 5555 after 1222 ms: Couldn’t connect to server

Yes, using the computer name I can access the IS.

[Stephane.TAILLAND_emp]

If you can access with your computer name, then the issue could be in your host file, probably located here: C:\Windows\System32\drivers\etc\hosts

Check that you have an entry 127.0.0.1 localhost

Anyway, glad to know you can access with the computer name, it means you’re not blocked.

[Yogeshwar.Kabra]

Yes, Able to access the IS using the computer name and IP.

I checked the host file and entry 127.0.0.1 localhost exists, still wanted to check why it’s not working using localhost:5555

[Venkata_Kasi_Viswanath_Mugada1 (Kasi Mugada)]

Remove the “#” against 127.0.0.1 and save it - it’s commented out at the moment and doesn’t apply at runtime.

KM

[Yogeshwar.Kabra]

Yes I have removed ‘#’ against 127.0.0.1 and saved the changes on the host file but still not connecting as localhost:5555, does server reboot is required or not?

[Venkata_Kasi_Viswanath_Mugada1 (Kasi Mugada)]

“netstat” shows that the port is listening, which is good.

However, “Connection refused” is making me question your Inbound Rule on the firewall again, but you did say that you can access it via the DNS. Post a screenshot of the rule where you’ve allowed the port.

Give these a try -

1. An IS reboot is not required, but it’s worth a shot
2. Try the curl command again but add another parameter “–ipv4”

How are you connecting to this IS via Linux?
Is the IS installed on your own laptop/PC, or is it on a server that you connect to via SSH?

KM

[Yogeshwar.Kabra]

1. An IS reboot is not required, but it’s worth a shot
   — Rebooted the machine and IS both no luck----
2. Try the curl command again but add another parameter “–ipv4”
   
   
3. How are you connecting to this IS via Linux?
   — AVD/WVD → RDP to IS server → localhost:5555, on client machine, not local

[Venkata_Kasi_Viswanath_Mugada1 (Kasi Mugada)]

Your curl command is incorrect, try -
curl --noproxy “*” http://localhost:5555 --ipv4

Need the screenshot of the firewall rule for port 5555, as I asked above.

KM

[Holger_von_Thomsen]

Hi,

from the first netstat screenshot, the port 5555 is only listening on the dedicated ip adress mentioned.
It is not listening on ALL ip adresses configured/available on the host, which would include 127.0.0.1/localhost then.

Can you check the instances/default/config/ports.cnf and/or the instances/default/WmRoot/config/listeners.cnf, if the port is directly bound to the fixed ip adress?

Regards,
Holger