Integration server not starting

Hi All,

I have added new user in user mangement(under security\ user management), assigned only Everybody ACL to it and when I click save button to save the user it asked for credentials. I tried with Adminstrator(default) user and the user name which I have created recently. For both users it showed access denied, after the I have restated IS but it didnt get started. error log is
2016-09-26 22:20:10 AEST [ISS.0025.0001C] Integration Server 9.9.0.0 Build 102
2016-09-26 22:20:10 AEST [ISS.0025.0006I] License Manager started
2016-09-26 22:20:11 AEST [ISS.0025.0050W] The JCE Unlimited Strength Jurisdiction Policy File was not found. Please install it.
2016-09-26 22:20:11 AEST [ISS.0025.0041I] FIPS mode not initialized
2016-09-26 22:20:12 AEST [ISS.0025.0043C] Integration Server started in Safe Mode
2016-09-26 22:20:12 AEST [BAS.0123.0001I] FSData full consistency check is being performed. Db:WmRepository4\RepoV4
2016-09-26 22:20:14 AEST [ISS.0025.0017I] Repository Manager started
2016-09-26 22:20:14 AEST [ISS.0025.0024I] JDBC Connection Manager started
2016-09-26 22:20:14 AEST [ISS.0095.0015W] Database at URI java:webmethods/jdbc/ProcessAudit is not available.
2016-09-26 22:20:14 AEST [ISS.0095.0018W] Cannot change destination of logger Integration Logger to file system.
2016-09-26 22:20:14 AEST [ISS.0095.0019W] Disabling the logger Integration Logger.
2016-09-26 22:20:18 AEST [ISS.0095.0015W] Database at URI java:webmethods/jdbc/ISCoreAudit is not available.
2016-09-26 22:20:18 AEST [ISS.0095.0018W] Cannot change destination of logger Document Logger to file system.
2016-09-26 22:20:18 AEST [ISS.0095.0019W] Disabling the logger Document Logger.
2016-09-26 22:20:18 AEST [ISS.0095.0015W] Database at URI java:webmethods/jdbc/ISCoreAudit is not available.
2016-09-26 22:20:18 AEST [ISS.0095.0016W] Changing destination of queue Service Queue from database ServiceDBDest to file system AuditFSDest.
2016-09-26 22:20:18 AEST [ISS.0095.0017W] Changing destination of logger Service Logger from database ServiceDBDest to file system AuditFSDest.
2016-09-26 22:20:18 AEST [ISS.0095.0015W] Database at URI java:webmethods/jdbc/ISCoreAudit is not available.
2016-09-26 22:20:18 AEST [ISS.0095.0016W] Changing destination of queue ServiceAssoc Queue from database ServiceDBDest to file system AuditFSDest.
2016-09-26 22:20:18 AEST [ISS.0095.0017W] Changing destination of logger ServiceAssoc Logger from database ServiceDBDest to file system AuditFSDest.
2016-09-26 22:20:18 AEST [WmAuditingSC.main.5010E] Failed to open destination ‘CoreAuditDBDest’; reason ‘Failed to lookup DataSource for ‘java:webmethods/jdbc/ISCoreAudit’’
2016-09-26 22:20:18 AEST [WmAuditingSC.main.5010E] Failed to open destination ‘ServiceDBDest’; reason ‘Failed to lookup DataSource for ‘java:webmethods/jdbc/ISCoreAudit’’
2016-09-26 22:20:18 AEST [WmAuditingSC.main.5010E] Failed to open destination ‘ProcessAuditDBDest’; reason ‘Failed to lookup DataSource for ‘java:webmethods/jdbc/ProcessAudit’’
2016-09-26 22:20:18 AEST [WmAuditingSC.queue.2019W] Worker thread for queue ‘ProcessAuditQueue’ started, but its target destination is not open
2016-09-26 22:20:18 AEST [WmAuditingSC.queue.2019W] Worker thread for queue ‘ServiceAssoc Queue’ started, but its target destination is not open
2016-09-26 22:20:18 AEST [WmAuditingSC.queue.2019W] Worker thread for queue ‘Document Queue’ started, but its target destination is not open
2016-09-26 22:20:18 AEST [WmAuditingSC.queue.2019W] Worker thread for queue ‘Service Queue’ started, but its target destination is not open
2016-09-26 22:20:19 AEST [ISS.0095.0014W] Audit Logging initialized with errors.
2016-09-26 22:20:19 AEST [ISS.0033.0168C] Cluster Node Name: S03NPD1W2003.aud01.cbaidev01.com.
2016-09-26 22:20:19 AEST [ISS.0025.0021I] ACL Manager started
2016-09-26 22:20:19 AEST [ISS.0025.0008I] State Manager started
2016-09-26 22:20:19 AEST [ISS.0025.0010I] Service Manager started
2016-09-26 22:20:19 AEST [ISS.0025.0020I] Validation Processor started
2016-09-26 22:20:19 AEST [ISS.0025.0022I] Statistics Processor started
2016-09-26 22:20:19 AEST [ISS.0025.0018I] Invoke Manager started
2016-09-26 22:20:19 AEST [ISS.0016.9998E] Exception → com.wm.app.b2b.server.ostore.OStoreException: Cache : ServiceCache not found for the cache manager SoftwareAG.IS.Services
2016-09-26 22:20:19 AEST [ISS.0025.0012I] Cache Manager started
2016-09-26 22:20:20 AEST [BAS.0123.0001I] FSData full consistency check is being performed. Db:DocumentStore\ISTransStore
2016-09-26 22:20:21 AEST [ISS.0098.0026I] Document Store DefaultStore initialized
2016-09-26 22:20:22 AEST [BAS.0123.0001I] FSData full consistency check is being performed. Db:DocumentStore\TriggerStore
2016-09-26 22:20:22 AEST [ISS.0098.0026I] Document Store VolatileTriggerStore initialized
2016-09-26 22:20:22 AEST [ISS.0098.0026I] Document Store TriggerStore initialized
2016-09-26 22:20:22 AEST [BAS.0123.0001I] FSData full consistency check is being performed. Db:DocumentStore\ISResubmitStore
2016-09-26 22:20:23 AEST [ISS.0098.0026I] Document Store ResubmitStore initialized
2016-09-26 22:20:25 AEST [ISS.0153.0007I] webMethods Messaging connection alias IS_UM_CONNECTION started
2016-09-26 22:20:25 AEST [ISS.0153.0000I] webMethods Messaging subsystem started
2016-09-26 22:20:25 AEST [ISS.0098.0118E] The ISInternal functional alias on the JDBC Pools page must be configured to use an external database in order to create and manage AND and XOR trigger joins.
2016-09-26 22:20:25 AEST [ISS.0025.0032I] Dispatcher initialized
2016-09-26 22:20:26 AEST [ISS.0134.0128I] JMS subsystem is starting.
2016-09-26 22:20:26 AEST [ISS.0134.0998I] DEFAULT_IS_JMS_CONNECTION cache enabled :: true
2016-09-26 22:20:26 AEST [ISS.0134.0998I] EventBus cache enabled :: true
2016-09-26 22:20:26 AEST [ISS.0134.0998I] PE_NONTRANSACTIONAL_ALIAS cache enabled :: true
2016-09-26 22:20:26 AEST [ISS.0134.0000I] JMS subsystem started
2016-09-26 22:20:26 AEST [BAS.0123.0001I] FSData full consistency check is being performed. Db:XAStore\DefaultXAStore
2016-09-26 22:20:26 AEST [SCC.0121.0093I] XA Recovery Store initialized
2016-09-26 22:20:26 AEST [agent.load.tartI] Loading registry config file E:\SoftwareAG99\IntegrationServer\instances\DEV6\config\fabric-agent.xml
2016-09-26 22:20:27 AEST [com.webmethods.fabric.agent.FabricAgent.agent.startI] Starting Fabric Agent
2016-09-26 22:20:27 AEST [ISS.0025.0055I] Lock Manager initialized
2016-09-26 22:20:31 AEST [ISS.0158.0000I] OData Server module is initialized.
2016-09-26 22:20:31 AEST [ISS.0048.9999I] Successfully initialized module “odata-server” by com.softwareag.is.odata.core.Init
2016-09-26 22:20:31 AEST [ISS.0139.9999I] Initializing ISKeyStoreManager using watt.server.homeDir:E:\SoftwareAG99\IntegrationServer\instances\DEV6\config\security\keystore
2016-09-26 22:20:31 AEST [ISS.0139.9999I] ISKeyStoreManager initialized successfully.
2016-09-26 22:20:31 AEST [ISS.0025.0004I] Flow Service Manager started
2016-09-26 22:20:31 AEST [ISS.0025.0002I] Package Manager started
2016-09-26 22:20:31 AEST [ISS.0025.0011I] Package Replicator Manager started
2016-09-26 22:20:31 AEST [ISS.0028.0001I] Loading packages
2016-09-26 22:20:33 AEST [ISS.0028.0005I] Loading WmRoot package
2016-09-26 22:20:36 AEST [ISS.0028.0012I] WmRoot: Startup service (wm.server.event:startEventAgentPort)
2016-09-26 22:20:36 AEST [ISS.0028.0013E] Startup service exited with the following error: com.wm.app.b2b.server.AccessException: [ISS.0084.9004] Access Denied
2016-09-26 22:20:36 AEST [ISS.0028.0012I] WmRoot: Startup service (wm.server.net.email:init)
2016-09-26 22:20:36 AEST [ISS.0028.0013E] Startup service exited with the following error: com.wm.app.b2b.server.AccessException: [ISS.0084.9004] Access Denied
2016-09-26 22:20:36 AEST [ISS.0028.0012I] WmRoot: Startup service (wm.server.net.ftp:init)
2016-09-26 22:20:36 AEST [ISS.0028.0013E] Startup service exited with the following error: com.wm.app.b2b.server.AccessException: [ISS.0084.9004] Access Denied
2016-09-26 22:20:36 AEST [ISS.0028.0012I] WmRoot: Startup service (wm.server.net.ftps:init)
2016-09-26 22:20:36 AEST [ISS.0028.0013E] Startup service exited with the following error: com.wm.app.b2b.server.AccessException: [ISS.0084.9004] Access Denied
2016-09-26 22:20:36 AEST [ISS.0028.0012I] WmRoot: Startup service (wm.server.net.http:init)
2016-09-26 22:20:36 AEST [ISS.0028.0013E] Startup service exited with the following error: com.wm.app.b2b.server.AccessException: [ISS.0084.9004] Access Denied
2016-09-26 22:20:36 AEST [ISS.0028.0012I] WmRoot: Startup service (wm.server.ns:syncToNamespace)
2016-09-26 22:20:36 AEST [ISS.0028.0013E] Startup service exited with the following error: com.wm.app.b2b.server.AccessException: [ISS.0084.9004] Access Denied
2016-09-26 22:20:36 AEST [ISS.0028.0012I] WmRoot: Startup service (wm.server.remote:init)
2016-09-26 22:20:36 AEST [ISS.0028.0013E] Startup service exited with the following error: com.wm.app.b2b.server.AccessException: [ISS.0084.9004] Access Denied
2016-09-26 22:20:36 AEST [ISS.0028.0012I] WmRoot: Startup service (wm.server.proxy:init)
2016-09-26 22:20:36 AEST [ISS.0028.0013E] Startup service exited with the following error: com.wm.app.b2b.server.AccessException: [ISS.0084.9004] Access Denied
2016-09-26 22:20:36 AEST [ISS.0028.0012I] WmRoot: Startup service (wm.server.schedule:init)
2016-09-26 22:20:36 AEST [ISS.0028.0013E] Startup service exited with the following error: com.wm.app.b2b.server.AccessException: [ISS.0084.9004] Access Denied
2016-09-26 22:20:36 AEST [ISS.0028.0012I] WmRoot: Startup service (wm.server.dispatcher:init)
2016-09-26 22:20:36 AEST [ISS.0028.0013E] Startup service exited with the following error: com.wm.app.b2b.server.AccessException: [ISS.0084.9004] Access Denied
2016-09-26 22:20:36 AEST [ISS.0028.0012I] WmRoot: Startup service (wm.server.tx:init)
2016-09-26 22:20:36 AEST [ISS.0028.0013E] Startup service exited with the following error: com.wm.app.b2b.server.AccessException: [ISS.0084.9004] Access Denied
2016-09-26 22:20:36 AEST [ISS.0028.0012I] WmRoot: Startup service (wm.server.soap:init)
2016-09-26 22:20:36 AEST [ISS.0028.0013E] Startup service exited with the following error: com.wm.app.b2b.server.AccessException: [ISS.0084.9004] Access Denied
2016-09-26 22:20:36 AEST [ISS.0028.0012I] WmRoot: Startup service (wm.server.tspace:init)
2016-09-26 22:20:36 AEST [ISS.0028.0013E] Startup service exited with the following error: com.wm.app.b2b.server.AccessException: [ISS.0084.9004] Access Denied
2016-09-26 22:20:36 AEST [ISS.0028.0012I] WmRoot: Startup service (wm.server.ws:init)
2016-09-26 22:20:36 AEST [ISS.0028.0013E] Startup service exited with the following error: com.wm.app.b2b.server.AccessException: [ISS.0084.9004] Access Denied
2016-09-26 22:20:36 AEST [ISS.0028.0012I] WmRoot: Startup service (wm.server.oauth:init)
2016-09-26 22:20:36 AEST [ISS.0028.0013E] Startup service exited with the following error: com.wm.app.b2b.server.AccessException: [ISS.0084.9004] Access Denied
2016-09-26 22:20:36 AEST [ISS.0028.0012I] WmRoot: Startup service (wm.server.security.keystore:createDefaultKeyStoreTrustStoreAliases)
2016-09-26 22:20:36 AEST [ISS.0028.0013E] Startup service exited with the following error: com.wm.app.b2b.server.AccessException: [ISS.0084.9004] Access Denied
2016-09-26 22:20:36 AEST [ISS.0028.0012I] WmRoot: Startup service (wm.server.ntlmclient:init)
2016-09-26 22:20:36 AEST [ISS.0028.0013E] Startup service exited with the following error: com.wm.app.b2b.server.AccessException: [ISS.0084.9004] Access Denied
2016-09-26 22:20:36 AEST [ISS.0028.0012I] WmRoot: Startup service (wm.server.kerberossettings:init)
2016-09-26 22:20:36 AEST [ISS.0028.0013E] Startup service exited with the following error: com.wm.app.b2b.server.AccessException: [ISS.0084.9004] Access Denied
2016-09-26 22:20:36 AEST [ISS.0128.0015E] Document history initialization failed. Please verify database connection is available.Exception The DocumentHistory functional alias is not configured properly on the JDBC Pools page. Assign a valid database pool and restart the Integration Server…
2016-09-26 22:20:36 AEST [ISS.0098.0021I] Persistent Trigger Output Dispatcher started
2016-09-26 22:20:36 AEST [ISS.0098.0021I] Volatile Trigger Output Dispatcher started
2016-09-26 22:20:36 AEST [ISS.0098.0027I] PersistenceManager started all Stores
2016-09-26 22:20:36 AEST [ISS.0025.0036I] Dispatcher started
2016-09-26 22:20:36 AEST [ISS.0025.0013I] Cache Sweeper started
2016-09-26 22:20:36 AEST [ISC.0037.0001E] Unable to Initialize [ISC.0063.9154] [Tx] The ISInternal functional alias is not configured properly on the JDBC Pools page. Assign a valid database pool and restart the Integration Server. ()
2016-09-26 22:20:36 AEST [ISS.0014.0004C] No listening ports were available. Shutting down server.

I tried to find sloutin in techcommunity but I couldnt find. Can you please help on this issue

Thanks

Hi Manikumar,

looks like you corrupted your IntegrationServer/config directory somehow.

Please restore it from IntegrationServer/config/backup to IntegrationServer/config and try to start IS.

If this does not solve your issue you will have to reinistall the IntegrationServer.

Regards,
Holger

Yes that is the only option to restore from the back up to recover the IS.

HTT,
RMG

Thanks for your solution. What you said is correct.

We got the same solution from empower and the solution is

-13 12:36:28 PST [ISS.0028.0013E] Startup
      service exited with    th following

error:
com.wm.app.b2b.server.AccessException: [ISS.0084.9004] Access Denied.It is possible that an administrative user removed (either intentionally or accidentally) the Administrator account from the Administrators group on the IS Admin page; however, it is more likely that the configuration files specifying group and ACL membership have become victims of file corruption.

To correct this issue, try replacing the
following files in the “/IntegrationServer/config” directory with copies of the same files from the “/IntegrationServer/config/backup” directory:

===
acllist.cnf
aclmap_sm.cnf
aclread.cnf
acls.cnf
aclwrite.cnf
users.cnf