In subtenant Can I push operation button for device that belong to Enterprise tenant?

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1

What product/components do you use and which version/fix level are you on?

in japan region

Is your question related to the free trial, or to a production (customer) instance?

production

What are you trying to achieve? Please describe it in detail.

Enterprise tenant
└Device001
↓DataBroker
subtenant
└Device001
I want to operate a operation button on cockpit(subtenant)
But when I operated a operation button on cockpit(subtenant), Device001 didn’t receive.
In subtenant Device001 don’t have External ID.

Do you get any error messages? Please provide a full error message screenshot and log file.

No error messages

Have you installed all the latest fixes for the products and systems you are using?

in japan region

2

Hi @kazuhiro.kosugi.jw

if data broker is configured properly this should work. See also here:
https://cumulocity.com/guides/users-guide/enterprise-tenant/#to-add-a-data-connector

If operation API is checked in filters, operations created in the target tenant will be forwarded to the source tenant. This applies only to operations that meet the following conditions:

  • The operation’s device itself is a result of forwarding data.
  • The operation matches other filter criteria.

Updates of the operation status coming from the source tenant will be forwarded to the destination tenant.

3

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