In subtenant Can I push operation button for device that belong to Enterprise tenant?

What product/components do you use and which version/fix level are you on?

in japan region

Is your question related to the free trial, or to a production (customer) instance?


What are you trying to achieve? Please describe it in detail.

Enterprise tenant
I want to operate a operation button on cockpit(subtenant)
But when I operated a operation button on cockpit(subtenant), Device001 didn’t receive.
In subtenant Device001 don’t have External ID.

Do you get any error messages? Please provide a full error message screenshot and log file.

No error messages

Have you installed all the latest fixes for the products and systems you are using?

in japan region

Hi @kazuhiro.kosugi.jw

if data broker is configured properly this should work. See also here:

If operation API is checked in filters, operations created in the target tenant will be forwarded to the source tenant. This applies only to operations that meet the following conditions:

  • The operation’s device itself is a result of forwarding data.
  • The operation matches other filter criteria.

Updates of the operation status coming from the source tenant will be forwarded to the destination tenant.