Few IS pages are not displaying

, ,
1

I have created new IS instance (9.8) and am not able to see the screens for the below tabs, Showing blank screen.

  • About Tab
  • Proxy Server tab

Below services are throwing errors in service logs.
wm.server.query:getSecurityProviders
wm.server.query:getSettings

Any idea/suggestion on this.

2

Error?

3

Getting like this…

java.lang.NullPointerException: null
at com.wm.util.template.ValueToken.getEncoded(ValueToken.java:684)
at com.wm.util.template.ValueToken.getEncoded(ValueToken.java:475)
at com.wm.util.template.ValueToken.evalLoopValue(ValueToken.java:820)
at com.wm.util.template.LoopToken.evalChild(LoopToken.java:514)
at com.wm.util.template.TemplateToken.evalChildrenInScope(TemplateToken.java:181)
at com.wm.util.template.LoopToken.stepArray(LoopToken.java:296)
at com.wm.util.template.LoopToken.evalArray(LoopToken.java:234)
at com.wm.util.template.LoopToken.eval(LoopToken.java:161)
at com.wm.util.template.TemplateToken.evalChild(TemplateToken.java:196)
at com.wm.util.template.InvokeToken.evalChild(InvokeToken.java:119)
at com.wm.util.template.TemplateToken.evalChildrenInScope(TemplateToken.java:181)
at com.wm.util.template.InvokeToken.eval(InvokeToken.java:103)
at com.wm.util.template.TemplateToken.evalChild(TemplateToken.java:196)
at com.wm.util.template.TemplateToken.eval(TemplateToken.java:166)
at com.wm.util.template.Reporter.reportNoReset(Reporter.java:1383)
at com.wm.util.template.Reporter.reportToOutput(Reporter.java:1359)
at com.wm.util.template.Reporter.reportIData(Reporter.java:1255)
at com.wm.app.b2b.server.HTTPDocHandler._process(HTTPDocHandler.java:630)
at com.wm.app.b2b.server.HTTPDocHandler.process(HTTPDocHandler.java:144)
at com.wm.app.b2b.server.HTTPDispatch.handleRequest(HTTPDispatch.java:188)
at com.wm.app.b2b.server.Dispatch.run(Dispatch.java:384)
at com.wm.util.pool.PooledThread.run(PooledThread.java:127)
at java.lang.Thread.run(Thread.java:745) wm.server.query:getSecurityProviders

4

For me error does not provide more details. However you can try the below steps

1> Start the Integration Server instance by running the startup.bat/sh file located in the Software AG_directory \profiles\IS_instance_name \bin directory.
2> If you do not have problems on other instance I would say delete and create the faulty instance again.

Share your comments and findings.

5

Still same. Below services are returning null as error message.

wm.server.query:getSecurityProviders
wm.server.query:getSettings

6

This seems to be bug in 9.8. It’s resolved by doing over installation of the core fix.

7

Thanks Krishna for sharing the resolution you followed.

Thanks,

8

I had similar issue, which is fixed by below steps.

Correcting the homeDir parameter and restarting IS resolve the issue.
Example:
watt.server.homeDir=C:\SoftwareAG_10.1\IntegrationServer\instances\default