Could not initialize cache Manager

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1

Reloading WmPRT is failed at startup service, but loaded and enabled.

Exception:

2013-06-14 11:18:08 EDT [ISS.0028.0012I] WmPRT: Startup service (wm.prt.admin:startup)
2013-06-14 11:18:08 EDT [ISS.0015.0005D] Invoking service wm.prt.admin:startup.
2013-06-14 11:18:08 EDT [ISS.0014.0016T] Invoking service wm.prt.admin:startup
2013-06-14 11:18:09 EDT [PRT.0101.0524D] Could not initialize cache manager
2013-06-14 11:18:09 EDT [ISS.0028.0013E] Startup service exited with the following error: com.wm.app.b2b.server.ServiceException: [PRT.0101.9347] Could not initialize cache manager
2013-06-14 11:18:09 EDT [ISU.0000.9999D] InfraDC: Service Error Event wm.prt.admin:startup
2013-06-14 11:18:09 EDT [ISS.0070.0011D] Starting registered listeners for package WmPRT
2013-06-14 11:18:09 EDT [ISP.0046.0012I] Enabling HTTP Listener on port 15006

Fix level

wm IS version : 8.2.2
Wm PRT Fix 6
Wm Monitor 12

Due to this startup failure all the process models which are built and uploaded are dissapperaed once the IS gets restarted.

Please advice

2

Hi Susheel,

Is this already resolved? Is it a clustered environment using common cache manager?

-Niteesh

3

Resolution:

PIE-26477(IS_8.2_SP2_Core_Fix7 readme)

Process Engine may fail to start if the SoftwareAG-IS-PE.xml file contains maxMemoryOffHeap or maxBytesLocalOffHeap.

The IntegrationServer/config/Caching/SoftwareAG-IS-PE.xml file contains the settings for a single cache named “StepLatch”. If that cache element includes the maxMemoryOffHeap or
maxBytesLocalOffHeap attributes, Process Engine will not initialize correctly unless you have a Terracotta license that enables the BigMemory capability.

In this case, you will see the following two messages in the server log:

wm.prt.admin:startup wm.prt.admin:startup [PRT.0101.9347]
Could not initialize cache manager

Integration Server encountered an error while parsing
\IntegrationServer\config\Caching\SoftwareAG-IS-PE.xml:
License key file \terracotta-license.key does not exist or cannot be read.

To fix this, manually edit the SoftwareAG-IS-PE.xml file and remove the maxMemoryOffHeap or maxBytesLocalOffHeap attribute.

4

Thanks for posting useful info…

Cheers,
Niteesh