Cannot monitor process instances

Hi,

I’m having problem monitoring process instances. I cannot see any of them.
I have:

  • configured properly the MwS settings under administration/MwS/System settings, including username/password
  • process data in the database, in the table WMPROCESSDEFINITION
  • configured the WmComAuth package so ‘Everyone’ can have access to everything

this is my exception in MwS:

 GMT (wsclient : FATAL) [RID:616] - com.webmethods.caf.wsclient.proxy.impl.WSClientDynamicProxy: [ISS
.0088.9134] Exception occurred while processing the body of the message
SOAPException( Client: [ISS.0088.9134] Exception occurred while processing the body of the message )
        at electric.soap.SOAPMessage.getSOAPException(SOAPMessage.java:691)
        at electric.soap.java.reference.JavaToSOAP.invoke(JavaToSOAP.java:256)
        at electric.soap.java.reference.JavaToSOAP.invoke(JavaToSOAP.java:165)
        at electric.proxy.handler.Proxy.invoke(Proxy.java:126)

this also appears in MwS:

2007-09-19 17:04:35 GMT (Framework : INFO) [RID:619] - Process instance duration [3291414:0d 00:54:51.414]
2007-09-19 17:04:35 GMT (Framework : FATAL) [RID:619] - Process instance with PRT identifier [null] not returned from Mo
nitor. However, the instance was returned from Optimize. Check to see that Monitor is installed and running.

and in IS:

2007-09-19 17:04:35 GMT [ISC.0088.0001E] SOAPException: [ISS.0088.9134] Exception occurred while processing the body of
the message

I cannot figure out what’s wrong, it seems like I am missing some configuration…

Can someone help me out? Thanks in advance

Hi all,
Facing the same problem on webmethods 70(IS65sp3),Can someone please help.
what would be the resolution for this?

In addition to that I am getting following logs when clicked the process instances page
2009-10-21 12:57:08 IST (Framework : INFO) [RID:95] - Process instance duration
[415669:0d 00:06:55.669]
2009-10-21 12:57:08 IST (Framework : FATAL) [RID:95] - Process instance with PRT
identifier [null] not returned from Monitor. However, the instance was returned
from Optimize. Check to see that Monitor is installed and running.
2009-10-21 12:57:08 IST (Framework : INFO) [RID:95] - Process instance duration

Thanks in advance,
Aparna