Broker synchroniser disabled

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1

Hi,

My integration server is not getting connected to broker.

When i checked for the IS logs, I can find ‘Broker synchroniser has been disabled’

What could be the reason for this??

Is master password expiry something to do with this? or some firewall setting to be changed??

Thanks,
Ganesh

2

Ganesh,

There could be serveral reasons for this issue

First did you checked broker status? what did it say

In case broker is failed,it the issue with broker.Now you can check broker logs for failure

In case broker is running up and good,then synchronization is not happened.now it issue with IS

if broker is good,check for messaging settings in IS Admin.it shoud say “CONNECTED” and try to debug from MWS also to find more information

Thanks
Sai

3

Thanks Sai for your resposne.

Broker is working fine.

Still the status shows connected as ‘NO’

I understand the issue is with IS.

Recently some changes where done in the Unix box where the IS resides.

I doubt if there needs to be any firewall setting that needs to be changed.

Is master password expiration something related to this issue or this is no way impacting it??

Thanks,
Ganesh

4

As far as,i know IS master password will not affect the broker synchronization

you mentioned that recently unix box changes has happeened,if it patch update.Some times broker synchronization fails because of stores got currupted also.Please do check in that way also

actually,i faced this issue in 7.1.1

Thanks
Sai

5

First did you check what are the changes done on the Unix side with the Broker/BrokerData folders?

You are saying firewall any changes done with the host or port reaching from the IS/MWS pages?

Pl troubleshoot this with your internal network team/sys admin.

HTH,
RMG