We’re having some issues with the initial registration/creation of our devices on the Cumulocity cloud. We’re using the static template method to create a device as follows:
The issue I see is that when we create a device for the first time, it shows up in the dashboard, but with a limited set of features. For example, the device is shown as offline with unknown last communication even though it just registered and posted some events. Also, I notice that a number of the tabs (ie Software, measurements, etc.) are also unavailable. If I reset the device however, and issue the same sequence of commands again then the device is fully functional in cumulocity.
Does this make any sense, or do you guys have any idea what might be causing this? Screenshots attached