I am trying to register my mbed ublox C027 on cumulocity via device registration.
I entered IMEI number, and pressed next; but I am presented with below error:
Failed to register device.
Device registration request with ID xxxxxxxxxx already exists.
I have tried searching through the registered devices, but I do not find any device with similar IMEI number.
Also there are no pending registrations in device registration portal.
I have also tried factory resetting as mentioned here.
Can you please suggest how can I proceed.
Details of the error:
“error”: “devicecontrol/Non Unique Result”,
“message”: “NewDeviceRequest for id = 359739071290449 already exists.”,